Project Support Officer, Person Centred Care

NHS National Services Scotland; Dundee; On-site; GBP 30,000 - 40,000; Full time

Job summary

NHS Scotland is seeking a motivated individual for a Fixed Term role in Quality Improvement, focused on enhancing Person Centred Care in Tayside. This position involves working collaboratively with local teams to improve healthcare services, teaching improvement skills, and engaging in various quality initiatives. Ideal candidates will have prior healthcare experience and a passion for delivering high-quality care.

Qualifications

• Flexible person with good organizational skills.
• Knowledge and experience of quality improvement.
• Excellent interpersonal skills to facilitate teams.

Responsibilities

• Support delivery of Improvements in Person Centred Care.
• Involve in teaching basic improvement skills.
• Assist with improvement activities like events and meetings.

Skills

Organizational Skills

Interpersonal Skills

Quality Improvement Knowledge

Education

Experience in Healthcare Setting

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Fixed Term for 12 months

An opportunity has arisen for someone who is looking for a challenging and rewarding role working within Quality Improvement. The role will be positioned to support delivery of Improvements in Person Centred Care in Tayside. The role presents an opportunity to work with many local teams and individuals, to help improve care in a crucial part of our service, and to link with others doing similar roles across Scotland.

The post holder will be a flexible person with good organisational skills and knowledge and experience of quality improvement. You should possess excellent interpersonal skills to facilitate teams, support improvement endeavours and work with senior improvement staff to deliver, transformational, high-quality healthcare.

The role will include an opportunity to be involved in teaching basic improvement skills, working with teams/services using improvement tools and techniques to establish opportunities for redesign and improvement, often undertaking observations, process mapping and collecting data for improvement. In addition, the role will support a business function within the team related to improvement activities such as events, meetings and group work.

The post holder will report to the Programme Manager but will work closely with the Improvement Advisors in the team taking direction and lead for the work from them. You will be a key member of NHS Tayside’s Improvement Team which provides applied Quality Improvement support, consultancy, training and education within NHS Tayside around systems thinking and the application of Quality Improvement methodology.

You should ideally have previous experience in a healthcare setting, some of which should be involved in improvement personally or locally with a team.

*Informal enquiries to: [e-mail]

Your performance must comply with the national “Mandatory Induction Standards for Healthcare Support Workers 2009” and with the Code of Conduct for Healthcare Support Workers

Hours of work are: Mon – Fri, 37 hours per week.

Interview's will take place week commencing 21 July 2025

Internal - Written approval must be sought from your line manager prior to applying for this secondment. You will be required to bring this if shortlisted for interview.

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for shortlisting purposes.
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If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside