Project Supervisor

Connexions Thames Valley; Greater London; On-site; GBP 50,000 - 53,000; Full time

Job summary

Connexions Thames Valley in London is seeking a Supervisor (Projects - Complex, Disrepair, Voids) to lead a team of tradespeople, plan and deliver repairs, and ensure safety and quality in a social housing environment. You will mentor staff, liaise with planning and customer service, manage KPIs, and handle admin while maintaining best practice and customer satisfaction.

A trade qualification is required, with experience in complex voids and disrepair works; SMSTS desirable; driving licence

Qualifications

• Proven leadership experience in a trade team.
• Strong customer service mindset with clients and planning staff.
• Good knowledge of health and safety in social housing maintenance.
• Experience with multiple IT applications and CRM systems.

Responsibilities

• Lead and supervise a team of tradespeople to ensure quality workmanship.
• Collaborate with supervisors and managers to plan and deliver repairs.
• Manage Health and Safety in a social housing repairs environment.
• Maintain KPIs and ensure on-time completion of repairs.

Skills

Leadership

Customer service

Health & Safety awareness

Problem solving

Education

Trade qualification

SMSTS certificate

Driving Licence

Tools

CRM systems

MS Office

Job description

Supervisor (Projects - Complex, Disrepair, Voids)

South London

• 50,077 -
• 52,712

Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!

Position Overview:

We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills.

Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

What You'll Need To Succeed

• A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• Experience in complex, voids, disrepair works.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads
• Patience: The ability to remain composed and patient during challenging situations
• Experience in using multiple business IT applications databases, Microsoft office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment

Key Responsibilities

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team,
• Able to stay calm under pressure
• Able to plan work for multiple trade operative’s minimising down time
• Experience in complaints and collating information from all stake holders, to include CRM management

Qualifications

• Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc.
• SMSTS, Desirable not essential
• Driving Licence

To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.