Supervisor

Metropolitan Thames Valley; Greater London; On-site; GBP 50,000 - 53,000; Full time

Job summary

Metropolitan Thames Valley in London is seeking a Supervisor to lead a team of skilled tradespeople, delivering right-first-time repairs with excellent customer service in a social housing setting. You will oversee planning, health and safety, and coordination with planning, customer service, surveying staff and repairs officers to stay compliant.

The role requires a trade qualification, leadership experience, and a flexible approach to workloads; a driving licence is preferred.

Qualifications

• Trade/construction qualification with repairs and maintenance knowledge in a social housing environment.
• Passion for delivering right first-time repairs.
• Flexible approach to work patterns and workloads.
• Ability to lead, supervise, and mentor a team.
• Experience using business IT applications/databases and MS Office.
• Commercial awareness and value-for-money mindset.
• Team-oriented in a diverse, complex environment.

Responsibilities

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors and managers to plan effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment
• Identify and implement solutions to problems, ensuring timely repairs aligned with KPIs.
• Handle administrative tasks related to the team.
• Able to plan work for multiple trades, minimising downtime.
• Manage complaints and collate information from stakeholders, including CRM.

Skills

Trade/construction qualification

Leadership

Patience

Flexibility

IT skills (MS Office, databases)

Commercial awareness

Team player

Driving Licence

Education

Trade/Construction qualification

Tools

CRM/database familiarity

Job description

£50,077 - £52,712
Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!

£50,077 - £52,712 p/a
Permanent - Full Time
Closing date - 28 October 2026

Supervisor – South London

£50,077 - £52,712

Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you!

Position Overview

Position Overview: We are seeking a skilled tradesperson to join our team as a Supervisor. In this role, you will step into a leadership position where you can utilise your expertise to oversee and guide a team of dedicated tradespeople. This is a fantastic opportunity to develop your leadership skills.

Because our customers are at the centre of everything we do, you should be people-centric and be able to demonstrate the ability to lead your team to deliver right first-time repairs with excellent customer service, liaising with our dedicated planning and customer service staff as well as maintaining relationships with surveying staff and repairs officers to help us all remain compliant.

What You'll Need To Succeed

• A trade/construction qualification and a good knowledge of repairs and maintenance in a social housing environment, to deliver a quality repairs service in a partnership working environment.
• A passion for delivering right first-time repairs.
• A flexible approach to work patterns & workloads
• Patience: The ability to remain composed and patient during challenging situations
• Experience in using multiple business IT applications databases, Microsoft office.
• Commercial awareness to deliver value for money business solutions.
• A team working approach in a diverse and complex environment

Key Responsibilities

• Lead, mentor, and supervise a team of tradespeople, ensuring quality workmanship and productivity.
• Collaborate with supervisors & managers to plan and deliver effective repairs.
• Experience and ability to manage Health and Safety in a social housing repairs environment.
• High level of technical knowledge and diagnosis skills in a housing maintenance environment
• Able to manage problems and identify solutions.
• Ensure repairs are completed on time and within Key performance indicators.
• Handle administrative tasks related to the team,
• Able to stay calm under pressure
• Able to plan work for multiple trade operative’s minimising down time
• Experience in complaints and collating information from all stake holders, to include CRM management

Qualifications

• Proven experience as a qualified/skilled tradesperson in e.g., carpentry, plumbing, gen-building, roofing, etc.
• SMSTS, Desirable not essential
• Driving Licence

To meet our commitment to providing safe, high quality services to our customers, this role requires a Basic check with the Disclosure and Barring Service once an offer of employment is made. A new check will be completed every three years.

Download Documents

Occupational Requirements Supervisor.pdf

Supervisor.pdf

Department:Property

Last updated:September 30, 2026

Job ref:NTX1182359