Project Officer

NOTTING HILL; Camden Town; Hybrid; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Generous pension scheme

Enhanced maternity/paternity & adoptio

Employee assistance - confidential 24/

Health cash plan

Staff discounts

Cycle to work scheme

Life Assurance x4 annual salary

Job summary

Notting Hill Genesis is seeking a Project Officer (Resident Safety Support) to coordinate care for residents needing assistance in higher-risk buildings. The role is hybrid, requiring presence in office or community settings several days a week.

You will manage PEEPs processes, liaise with residents to schedule assessments, and maintain auditable records while protecting sensitive data in line with GDPR. Collaboration with the Building Safety Regulation team is essential.

Qualifications

• Proven experience providing full administrative support.
• Strong understanding of confidentiality and handling sensitive data.
• Excellent verbal and written communication skills for diverse audiences.
• Outstanding organisational and time management abilities with attention to detail.

Responsibilities

• Analyse service adjustment data to identify residents in scope of Residential PEEPs Regulations.
• Contact residents through their preferred method and arrange PCFRA appointments.
• Manage multiple cases in the CRM, ensuring GDPR compliance and consent for information.
• Monitor inbox, respond to queries within timescales, track referral outcomes.
• Promote residential PEEPs through internal communications and stakeholder outreach.
• Support the Resident Safety Support Manager with audits, data, and process improvements.

Skills

Administrative support

Confidentiality

Communication skills

Organisational skills

Time management

GDPR awareness

Tools

CRM system

Job description

We're looking for a caring and highly organised Project Officer (Resident Safety Support) to join our Building Safety Regulation team and help keep our most vulnerable residents safe in their homes. As our Project Officer (Resident Safety Support), you'll make sure every resident with service adjustments living in our higher and medium-risk buildings has a plan to evacuate in an emergency. You'll reach out to residents who may need our support, take time to understand their needs, and arrange for one of our specialists to assess them. You'll keep clear, auditable records of our communication with residents and of the Personal Emergency Evacuation Plans (PEEPs) put in place, and protect their sensitive data throughout. You'll also give dependable desk-based support across the wider team. This is a hybrid role, with at least three days a week in an office or in a community, site-based or partnership setting.

• Analyse our service adjustment (vulnerability) data to help identify which residents are in scope of the Residential PEEPs Regulations
• Contact residents through their preferred method, using soft influencing skills to encourage them to book a Person-Centred Fire Risk Assessment (PCFRA) where needed, and schedule appointments for the team
• Manage multiple cases and tasks through our CRM system, handling sensitive data in line with GDPR and getting residents' consent for the information we hold
• Monitor the team inbox, respond to queries within agreed timescales and track the outcomes of referrals
• Help promote residential PEEPs through internal articles, posters, flyers, webpage updates and large-scale mailouts to residents and stakeholders
• Support the Resident Safety Support Manager with desktop audits, performance data and new processes, and help the wider team with tasks such as raising purchase orders, processing invoices and taking minutes
  We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

As our Project Officer (Resident Safety Support), you'll bring:

Essential:

• Proven experience providing full administrative support, including processing invoices and raising purchase orders
• A strong understanding of confidentiality, with the ability to handle sensitive issues and resident data in a compliant, responsive and transparent way
• Excellent verbal and written communication skills, adapted for different audiences, plus strong organisational and time management skills and attention to detail

Desirable:

• Experience using a CRM system to manage cases and record contacts
• Knowledge of building safety or fire safety in a housing setting, including Personal Emergency Evacuation Plans (PEEPs)
• Experience supporting vulnerable residents or customers

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)

• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary