Project Officer (Resident Safety Support)

Notting Hill Genesis Group; Kings Cross; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Excellent annual leave

Flexible working

Generous pension

Maternity/Paternity/Adoption pay

Employee assistance

Health cash plan

Staff discounts

Cycle to work

Life Assurance x4 salary

Job summary

Notting Hill Genesis Group is seeking a Project Officer (Resident Safety Support) to support building safety for our vulnerable residents. The role balances frontline resident outreach with admin, data protection, and desktop support, in a hybrid setup.

You’ll analyse vulnerability data, coordinate Personal Emergency Evacuation Plans, and work with the Resident Safety Support Manager to improve processes, invoices, and minutes.

Qualifications

• Proven experience providing full administrative support, including processing invoices and raising purchase orders.
• Strong understanding of confidentiality, with the ability to handle sensitive issues and resident data in a compliant, responsive and transparent way
• Excellent verbal and written communication skills, adapted for different audiences, plus strong organisational and time management skills and attention to detail

Responsibilities

• Analyse service adjustment data to identify which residents are in scope of the Residential PEEPs Regulations.
• Contact residents via their preferred method, encouraging booking of PCFRA and scheduling team appointments.
• Manage multiple cases and tasks through the CRM system, handling GDPR-sensitive data with residents' consent.
• Monitor the team inbox, respond to queries within agreed timescales and track referral outcomes.
• Promote residential PEEPs through internal articles, posters, flyers, and website updates.
• Support the Resident Safety Support Manager with desktop audits, performance data and new processes; assist with PO, invoices and minutes

Skills

Administrative support

Confidentiality

Communication

Organisation

Tools

CRM system

Job description

What you’ll do

We’re looking for a caring and highly organised Project Officer (Resident Safety Support) to join our Building Safety Regulation team and help keep our most vulnerable residents safe in their homes. As our Project Officer (Resident Safety Support), you’ll make sure every resident with service adjustments living in our higher and medium-risk buildings has a plan to evacuate in an emergency. You’ll reach out to residents who may need our support, take time to understand their needs, and arrange for one of our specialists to assess them. You’ll keep clear, auditable records of our communication with residents and of the Personal Emergency Evacuation Plans (PEEPs) put in place, and protect their sensitive data throughout. You’ll also give dependable desk‑based support across the wider team. This is a hybrid role, with at least three days a week in an office or in a community, site‑based or partnership setting.

How you’ll do it

• Analyse our service adjustment (vulnerability) data to help identify which residents are in scope of the Residential PEEPs Regulations
• Contact residents through their preferred method, using soft influencing skills to encourage them to book a Person‑Centred Fire Risk Assessment (PCFRA) where needed, and schedule appointments for the team
• Manage multiple cases and tasks through our CRM system, handling sensitive data in line with GDPR and getting residents’ consent for the information we hold
• Monitor the team inbox, respond to queries within agreed timescales and track the outcomes of referrals
• Help promote residential PEEPs through internal articles, posters, flyers, webpage updates and large‑scale mailouts to residents and stakeholders
• Support the Resident Safety Support Manager with desktop audits, performance data and new processes, and help the wider team with tasks such as raising purchase orders, processing invoices and taking minutes

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

As our Project Officer (Resident Safety Support), you’ll bring:

Essential:

• Proven experience providing full administrative support, including processing invoices and raising purchase orders
• A strong understanding of confidentiality, with the ability to handle sensitive issues and resident data in a compliant, responsive and transparent way
• Excellent verbal and written communication skills, adapted for different audiences, plus strong organisational and time management skills and attention to detail

Desirable:

• Experience using a CRM system to manage cases and record contacts
• Knowledge of building safety or fire safety in a housing setting, including Personal Emergency Evacuation Plans (PEEPs)
• Experience supporting vulnerable residents or customers

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/