Resident Safety Support Officer

Notting Hill Genesis; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Excellent annual leave allowance

Flexible working opportunities

Enhanced maternity, paternity, and adoption pay

Employee assistance services

Health cash plan

Staff discounts

Interest free loans

Cycle to work scheme

Life Assurance x 4 annual salary

Job summary

A prominent housing association in Greater London is looking for a Resident Safety Support Officer. This role involves working closely with residents in higher and medium-risk buildings to create tailored safety plans and coordinate evacuation arrangements. The ideal candidate should have experience in conducting fire risk assessments and possess relevant qualifications in fire safety, aiming to improve resident safety. Join us to make a significant impact in our community.

Qualifications

• Experience carrying out PCFRAs.
• Knowledge of fire safety within medium-risk buildings.
• Experience with aids and adaptations for residents.

Responsibilities

• Work with residents to assess needs regarding evacuation.
• Manage case records using digital systems.
• Communicate with residents effectively during assessments.

Skills

Experience with diverse resident needs

Strong problem-solving skills

Understanding of data protection

Ability to produce clear written reports

Education

ABBE Level 2 in Fire Risk Assessment

ABBE Level 3 in Fire Risk Assessment (or willingness to achieve)

Job description

As a Resident Safety Support Officer, you’ll play a vital role in supporting residents living in higher and medium‑risk buildings who require tailored evacuation arrangements. Working closely with individuals, you’ll help them create clear, personalised safety plans and ensure they feel confident about what to do in an emergency.

The Resident Safety Support Officer position focuses on understanding resident needs, coordinating the right support, and ensuring information is documented accurately and reviewed regularly. You’ll also be responsible for managing sensitive data with care and professionalism.

This role is part of a project funded by the UK Government, strengthening our commitment to improving resident safety across our homes.

How you’ll do it

• Work with residents to assess needs and identify who falls within the Residential PEEPs regulations.
• Manage multiple cases through digital systems, ensuring accurate and timely record keeping.
• Communicate with residents using their preferred method, including home visits where required.
• Complete Person Centred Fire Risk Assessments (PCFRAs) and related evacuation documentation, ensuring reviews take place every 12 months.
• Share relevant information with Fire and Rescue Services securely and appropriately.
• Coordinate equipment and works required to support evacuation arrangements, working with colleagues and external specialists where needed.
• Support the Resident Safety Support Manager with performance data and the implementation of improved processes.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Experience working directly with residents with varied needs, showing strong awareness of equality, diversity, and inclusion.
• Experience carrying out PCFRAs.
• Knowledge of fire safety risk within medium‑risk residential buildings, supported by ABBE Level 2 in Fire Risk Assessment (or equivalent).
• Strong problem‑solving approach and ability to identify appropriate solutions.
• Understanding of data protection and safeguarding responsibilities.
• Experience maintaining accurate digital records.
• Experience with aids and adaptations to support residents.
• ABBE Level 3 in Fire Risk Assessment, or willingness to work towards it.
• Ability to produce clear written reports and explain technical information simply.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 25 March

Step 2: Successful candidates will be asked to do an assessment

Step 3: Successful candidates will be invited to interview

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [e-mail].

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.