Project Managed Claims Coordinator - Agricultural Subsidence Specialist

Sedgwick; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

SIPP

Flexible working from office or home

Private healthcare plan

Life assurance

Employee assistance programme

Wellbeing and digital GP apps

Group Income Protection

Season ticket loan

Green car scheme

Job summary

Sedgwick is seeking a Project Managed Claims Coordinator to handle agricultural subsidence claims in a desk-based, permanent position in the United Kingdom. You will coordinate with building consultants, suppliers and policyholders to drive timely, cost-efficient outcomes with a focus on excellent customer service.

The role requires strong organisational skills, clear communication and the ability to manage multiple claims and projects simultaneously.

Qualifications

• Experience with subsidence claims is preferred.
• Excellent communication and organisation.
• Ability to manage multiple claims and projects.

Responsibilities

• Own the claim journey from notification to resolution.
• Coordinate with building consultants and suppliers.
• Use digital tools to track milestones and keep stakeholders informed.
• Identify opportunities to spot fraud and recoveries.
• Deliver cost-effective decisions balancing client expectations.

Skills

Subsidence claims

Communication skills

Time management

Customer-focused

Cert CII

Cert CILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Project Managed Claims Coordinator - Agricultural Subsidence Specialist

Job Location: United Kingdom

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for a Project Managed Claims Coordinator to join our dedicated team, handling agricultural subsidence claims.

This is a desk-based role with real influence – you’ll be the engine behind the scenes, coordinating complex claims (typically up to £100k). The successful candidate will be highly organised, an excellent communicator, and capable of managing multiple claims and projects simultaneously.

You will be self-motivated, adaptable and customer-focused, with the ability to build strong relationships with policyholders, suppliers and colleagues alike. Flexibility, a proactive mindset and enthusiasm for delivering exceptional customer outcomes are essential.

This is an exciting and rewarding opportunity to play a vital role within a motivated and supportive team, offering excellent development opportunities for those looking to build a career within the claims industry. If you're passionate about helping customers and enjoy coordinating projects to successful outcomes, we'd love to hear from you.

What you’ll be doing

• Own the claim journey – Be the main point of contact for customers, guiding them with empathy and clarity from first notification to resolution.
• Drive outcomes – Work closely with building consultants and suppliers to ensure timely, cost-effective decisions that balance customer needs with client expectations.
• Lead with insight – Use digital tools and proactive communication to keep claims on track, milestones met, and stakeholders informed.
• Collaborate and influence – Build strong relationships with clients, adjusters, and internal teams to ensure consistency and excellence across the board.
• Spot opportunities – Identify fraud and recovery potential, and contribute to continuous improvement in claims handling.

The skills you will have when you apply:

• Technical know-how – Ideally, you’ll have experience with subsidence claims and be
• working towards Cert CII or Cert CILA qualifications.
• Exceptional communication skills – You’re confident, clear, and compassionate, able
• to build trust with customers and colleagues alike.
• Top-tier time management – You’re organised, self-motivated, and thrive in a fast-
• paced environment where you manage your own workload.
• Customer-first mindset – You go the extra mile to support people through challenging
• situations, always aiming for the best possible outcome.
• Integrity and professionalism – You uphold high ethical standards and handle
• sensitive information with care.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).