Project Coordinator / Project Manager - Language Translation.

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is on the lookout for a Language Translation Project Coordinator / Project Manager to join their dynamic team. This role offers a unique opportunity to contribute to an exciting growth phase while enhancing your career through company-supported training and performance-related bonuses. Ideal candidates will possess a degree in Translation or relevant project management experience in a Language Service Provider environment. Join a company that values excellent customer service and offers a supportive environment for professional development.

Benefits

Company-supported training

Performance-related bonuses

Career progression opportunities

Qualifications

• Degree in Translation or experience as a Project Manager in LSP.
• Strong customer service skills with a positive approach.

Responsibilities

• Provide customer service to clients and subcontractors via phone.
• Manage customer orders and subcontractor sourcing.

Skills

Organizational Skills

Time Management

Written Communication

Oral Communication

Customer Service

Attention to Detail

Education

Degree in Translation

Tools

CRM Software

Job description

Job Description:

Mission Translate is seeking a Language Translation Project Coordinator / Project Manager to join our expanding team during an exciting growth phase. We offer excellent career progression opportunities, company-supported training and qualification programs, and performance-related bonuses.

Ideal candidates have a degree in Translation or prior experience as a Project Manager in a Language Service Provider (LSP) environment.

Responsibilities:

• Providing excellent customer service to clients and subcontractors via telephone daily
• Handling customer support and complaints
• Managing and processing customer orders
• Sourcing and managing subcontractors
• Using in-house CRM software
• Conducting videoconferencing sessions
• Data entry and filing
• Diary management

Skills and Attributes:

• Excellent organization and time management skills
• Strong written and oral communication skills
• Positive and friendly customer approach
• Commitment to delivering high-quality customer service
• Ability to work under pressure and meet deadlines
• Meticulous attention to detail