Project Coordinator - Client Services

Understanding Recruitment; St Albans; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Performance bonus

Early finish Fridays

Life insurance

Free parking

International incentive trips

Directors' lunches

Regular team socials and companyevents

Ongoing learning and development

Job summary

Understanding Solutions, part of Understanding Recruitment Group, is seeking a Project Coordinator - Client Services to ensure smooth onboarding and delivery of technology projects. You’ll coordinate relationships with clients and consultants, manage onboarding, and drive service excellence across the lifecycle.

The role involves close collaboration with heads of Solutions, Sales and Talent Delivery to improve delivery processes and identify growth opportunities in a fast-paced environment.

Qualifications

• Experience in Project Coordination or Client Services, ideally in staffing or recruitment.
• Excellent organisational and project coordination skills.
• Strong communication and stakeholder management abilities.
• Ability to manage multiple projects and priorities simultaneously.
• Proactive approach to problem solving and continuous improvement.

Responsibilities

• Own day-to-day management of client engagements and project delivery across multiple accounts.
• Build relationships with clients and deployed consultants as main contact.
• Coordinate onboarding for new clients and consultants for a seamless start.
• Conduct regular service reviews to monitor progress and identify risks.
• Produce project reports and track milestones and deliverables.
• Identify and resolve issues impacting delivery.
• Manage project documentation, governance and change requests.
• Champion the project management platform and promote best practice.
• Collaborate with internal teams to ensure high-standard delivery.
• Identify opportunities to strengthen client relationships and growth.
• Review and improve service delivery processes.

Skills

Project coordination

Client services

Stakeholder management

Multi-project management

Problem solving

Attention to detail

Process improvement

Job description

£30,000–£40,000 DOE + Performance Bonus + Excellent Benefits

Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group.

We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (SoW). Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value.

As we continue to grow, we're looking for a Project Coordinator - Client Services to join the team and play a key role in ensuring every client engagement runs smoothly from onboarding through to successful project delivery.

The Role

This is a varied role where you'll act as the central point of contact for both clients and placed consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while identifying opportunities to continually improve how we deliver our consultancy services.

Key Responsibilities

• Own the day-to-day management of client engagements and project delivery across multiple accounts.
• Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project.
• Coordinate the onboarding process for new clients and consultants, ensuring a seamless start to every engagement.
• Conduct regular service reviews to monitor project performance, discuss progress and identify any delivery risks.
• Produce project reports and track milestones, deliverables and overall project performance.
• Proactively identify and resolve issues that could impact successful delivery.
• Manage project documentation, governance and change requests.
• Champion our project management platform, supporting both clients and consultants with best practice and adoption.
• Work closely with internal teams to ensure projects are delivered to a consistently high standard.
• Identify opportunities to strengthen existing client relationships and support future business growth.
• Continuously review and improve our service delivery processes.

About You

We're looking for someone who thrives in a fast-paced environment and enjoys balancing project management with relationship management.

You'll be organised, proactive and confident working with multiple stakeholders while ensuring projects stay on track and clients receive an outstanding experience.

You’ll ideally have:

• Previous experience in Project Coordination, Client Services, Service Delivery or Account Management - ideally in a staffing/recruitment environment.
• Excellent organisational and project coordination skills.
• Strong communication and stakeholder management abilities.
• The ability to manage multiple projects and priorities simultaneously.
• A proactive approach to problem solving and continuous improvement.
• High attention to detail and a process-driven mindset.
• An interest in technology or experience working within technology projects would be advantageous, but isn't essential.

Why Join Us?

As part of the Understanding Recruitment Group, you'll join a business that's built an outstanding reputation within the technology sector and continues to invest in the growth of Understanding Solutions.

Benefits include:

• Performance bonus
• Early finish Fridays
• Life insurance
• Free parking
• International incentive trips
• Directors' lunches
• Regular team socials and company events
• Ongoing learning and development

If you're looking for a role where you can combine project management, client relationships and operational excellence while helping deliver innovative technology projects, we'd love to hear from you.