Client Service Project Manager

Understanding Recruitment

St Albans

Hybrid

GBP 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Performance bonus

Hybrid working

Unlimited holiday

Early finish Fridays

Life insurance

Free parking

International incentive trips

Directors’ lunches

Team socials

Learning & development

Job summary

Understanding Solutions, the consulting arm of Understanding Recruitment Group, is seeking a Client Services Project Manager to oversee client engagements from onboarding to delivery. You will act as the central contact across clients and consultants, ensuring projects stay on track and risks are managed.

Working with Head of Solutions and teams, you will drive operational excellence, deliver strong relationships, and identify opportunities to improve delivery across multiple accounts.

Qualifications

Previous experience in Project Management, Client Services, Service Delivery or Account Management.
Excellent organisational and project coordination skills.
Strong communication and stakeholder management abilities.
The ability to manage multiple projects and priorities simultaneously.
Proactive approach to problem solving and continuous improvement.
High attention to detail and a process-driven mindset.
Interest in technology or experience in tech projects is a plus.

Responsibilities

Own the day-to-day management of client engagements and project delivery across multiple accounts.
Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project.
Coordinate the onboarding process for new clients and consultants, ensuring a seamless start to every engagement.
Conduct regular service reviews to monitor project performance, discuss progress and identify any delivery risks.
Produce project reports and track milestones, deliverables and overall project performance.
Proactively identify and resolve issues that could impact successful delivery.
Manage project documentation, governance and change requests.
Champion our project management platform, supporting both clients and consultants with best practice and adoption.
Work closely with internal teams to ensure projects are delivered to a consistently high standard.
Identify opportunities to strengthen existing client relationships and support future business growth.
Continuously review and improve our service delivery processes.

Skills

Project Management experience

Client Services

Service Delivery

Account Management

Organisational skills

Stakeholder management

Multi-project management

Problem solving

Process-driven

Technology projects interest

Job description

£30,000–£40,000 DOE + Performance Bonus + Excellent Benefits

Understanding Solutions is the consulting division of the award-winning Understanding Recruitment Group.

We partner with organisations across software engineering, data and emerging technologies, delivering outcome-based technology projects through Statements of Work (SoW). Rather than simply providing resource, we work closely with our clients to deliver successful project outcomes and long-term value.

As we continue to grow, we're looking for a Client Services Project Manager to join the team and play a key role in ensuring every client engagement runs smoothly from onboarding through to successful project delivery.

The Role

This is a varied role where you'll act as the central point of contact for both clients and consultants, ensuring projects remain on track, risks are managed, communication is clear and our clients receive an exceptional service throughout the project lifecycle. Working closely with the Head of Solutions, Sales and Talent Delivery teams, you'll help drive operational excellence while identifying opportunities to continually improve how we deliver our consultancy services.

Key Responsibilities

Own the day-to-day management of client engagements and project delivery across multiple accounts.

Build strong relationships with clients and deployed consultants, acting as the main point of contact throughout each project.

Coordinate the onboarding process for new clients and consultants, ensuring a seamless start to every engagement.

Conduct regular service reviews to monitor project performance, discuss progress and identify any delivery risks.

Produce project reports and track milestones, deliverables and overall project performance.

Proactively identify and resolve issues that could impact successful delivery.

Manage project documentation, governance and change requests.

Champion our project management platform, supporting both clients and consultants with best practice and adoption.

Work closely with internal teams to ensure projects are delivered to a consistently high standard.

Identify opportunities to strengthen existing client relationships and support future business growth.

Continuously review and improve our service delivery processes.

About You

We're looking for someone who thrives in a fast-paced environment and enjoys balancing project management with relationship management.

You’ll be organised, proactive and confident working with multiple stakeholders while ensuring projects stay on track and clients receive an outstanding experience.

You’ll ideally have:

Previous experience in Project Management, Client Services, Service Delivery or Account Management.

Excellent organisational and project coordination skills.

Strong communication and stakeholder management abilities.

The ability to manage multiple projects and priorities simultaneously.

A proactive approach to problem solving and continuous improvement.

High attention to detail and a process-driven mindset.

An interest in technology or experience working within technology projects would be advantageous, but isn't essential.

Why Join Us?

As part of the Understanding Recruitment Group, you'll join a business that has built an outstanding reputation within the technology sector and continues to invest in the growth of Understanding Solutions.

Benefits include: