Project Coordinator

SCG Midlands; Dummer; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

21 days holiday

Birthday day off

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

SCG mobile benefit

Employee referral bonus

Onsite canteen

Job summary

SCG Midlands in Dummer, near Basingstoke, is recruiting for a Service Delivery co-ordinator to provision products and support customers while delivering excellent service. You will join the Service Delivery team with training and support, coordinating internal/external resources, raising POs, and maintaining CRM, to ensure timely and accurate service delivery to clients.

A positive can-do attitude, strong communication, and attention to detail are essential, with a range of benefits including

Qualifications

• Must have a positive can-do attitude.
• Demonstrated problem-solving abilities.
• Excellent written and verbal communication skills.
• High attention to detail in every task.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.
• Coordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site.
• Maintain relationships with key partners to ensure we provide a unified service from supplier to client.
• Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided.

Skills

Positive can-do attitude

Proven problem-solving attitude

Excellent communication skills

High level of attention to detail

Strong organisational skills

Ability to work independently and as a

Job description

Salary: £30,000 – £32,000SCG is a dynamic and fast paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development.

Location: Dummer, BasingstokeSCG is a dynamic and fast paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists.

You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client.

Key Responsibilities

• To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.
• Co-ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site.
• Maintain relationships with key partners to ensure we provide a unified service from supplier to client.
• Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided.

Skills & Experience

• Positive can-do attitude
• Proven problem-solving attitude
• Excellent communication skills, both written and verbal
• High level of attention to detail
• Strong organisational skills
• Ability to work independently and as part of a team

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.