Account Manager

SCG Connected; Basingstoke; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Birthday Day Off

Annual Salary Reviews

Onsite Canteen

Free On-Site Parking

Pension Scheme

Employee Referral Bonus

Employee Assistance Programme

Discounted Retail Vouchers

Job summary

SCG Connected is looking for an Account Manager to support and grow a base of approximately 400 customers, delivering excellent service and acting as a trusted partner for communications, connectivity, and IT needs.

You will lead remote review meetings, pursue opportunities, and manage the full sales process to achieve monthly targets. Collaboration with Provisioning and Support teams and proactive escalation handling are essential to success.

Qualifications

• Strong customer service and communication skills.
• Great attention to detail and IT literacy.
• Ability to prioritise workload and make decisions.

Responsibilities

• Account Management of c.400 customers.
• Conduct remote review meetings and drive end-to-end sales processes.
• Aim to up-sell and cross-sell to hit monthly sales targets.
• Collaborate with Provisioning and Support teams to ensure smooth customer experience.
• Raise escalations promptly for swift resolutions.
• Maintain full product knowledge for comprehensive solution selling.
• Keep CRM and quoting portals up to date.

Skills

Customer service

Communication

Attention to detail

IT literate

Problem solving

Team player

Leadership

Prioritisation

Relationship management

CRM familiarity

Tools

CRM system

Job description

To support and grow the assigned Customer base whilst delivering exceptional customer service, with the goal of becoming the trusted partner for all Communications, Connectivity and IT needs.

Responsibilities:

• Account Management of c.400 customers.
• Remote review meetings, opportunity seeking and end-to-end sales process.
• To complete reviews with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with an aim to hit sales target by the end of each month.
• Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
• Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
• Full product portfolio knowledge to enable full solution selling ability
• To maintain accurate records on the CRM and utilise the required pipeline and quoting portals.

Skills & Experience:

• A proactive, self‑motivated approach to work with the ability to prioritise workload
• Strong customer service and communication skills
• Great attention to detail
• IT Literate
• Decision making skills and proven problem-solving attitude
• Team player with honesty and integrity
• Comfortable taking the lead and moving work forward without being prompted
• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• SCG Mobile Benefit
• Employee Referral Bonus
• Annual Salary Reviews
• Pension Scheme
• Onsite Canteen (offering free croissants and free freshly made soup daily)
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.