Project Coordinator

SCG Connected; Basingstoke; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

21 days holiday – increasing to 22 and

Birthday day off

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Reduced gym membership

Annual salary review

Employee referral bonus

Onsite canteen with free croissants

Job summary

SCG Connected is a dynamic telecommunications business with nearly 60 years of experience, committed to excellent service. You will join the Service Delivery team to provision all products from our services portfolio while delivering exceptional customer support to clients.

Role focuses on coordinating resources, maintaining partner relationships, and updating the CRM with project details and monthly billing information. Training will be provided to ensure your success within the business.

Qualifications

• Proven problem‑solving attitude.
• Excellent written and verbal communication.
• High attention to detail in processing requests.
• Strong organisational skills and ability to prioritise.

Responsibilities

• Ensure constant improvement of customer experience with maximum efficiency.
• Coordinate internal and external resources and raise purchase orders.
• Maintain relationships with key partners to provide unified service.
• Record all project details in our CRM and manage monthly billing data.

Skills

Problem solving

Excellent communication

Attention to detail

Organisational skills

Independent & team work

Customer service

Tools

CRM software

Job description

SCG is a dynamic and fast paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development.

Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists.

You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client.

Key Responsibilities:

• To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.
• Co‑ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site.
• Maintain relationships with key partners to ensure we provide a unified service from supplier to client.
• Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided.

Skills & Experience

• Proven problem‑solving attitude
• Excellent communication skills, both written and verbal
• High level of attention to detail
• Strong organisational skills
• Ability to work independently and as part of a team
• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Reduced gym membership
• Annual salary review
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.