Progression Job Coach

Serco Limited; Sandwell; On-site; GBP 30,000 - 34,500; Full time

Benefits offered by this job

Holidays: 25 days + BH

Pension: Up to 6% contributory

Training and development: 1,100+ in‑l;

Health and wellbeing: EAP, GP service

Discounts across retailers

Volunteer day and Payroll Giving

Job summary

Serco Limited is seeking a Progression Job Coach in West Bromwich to support Restart scheme participants in overcoming barriers and securing sustainable work. You will tailor coaching, provide CV and interview guidance, and connect participants with employers while maintaining robust records and adhering to service standards.

The role provides permanent, Monday–Friday hours (9am–5pm), a £30,000 salary plus excellent benefits, and a focus on practical skills development and wraparound support.

Qualifications

• Experience coaching, influencing and supporting people through positive change.
• Experience in Information, Advice and Guidance (IAG), teaching or the employability sector.
• Experience working in a performance driven environment.
• A Level 3 IAG, education or equivalent qualification, or willingness to work towards one.
• Strong knowledge of local labour markets and recruitment practices.
• Confident IT skills across Word, Outlook, Excel and PowerPoint.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Strong organisational skills, with the ability to prioritise and manage your own workload.
• High standards of accuracy, quality and integrity.

Responsibilities

• Deliver personal performance targets, Key Performance Indicators and Customer Service Standards.
• Assess Participants’ pre employment needs and develop personalised action plans that support their journey into sustainable work.
• Coach a caseload of Participants using a range of strategies that build their confidence, skills and readiness for employment.
• Provide practical support such as CV writing, application guidance, interview preparation and job search support.
• Engage with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
• Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
• Maintain accurate, detailed records of all Participant activity.
• Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
• Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
• Carry out any other duties aligned to the responsibility level of the post.

Skills

Coaching

IAG

Performance-driven

Labour market knowledge

IT skills

Communication

Organisational skills

Attention to detail

Willing to upskill

Education

Level 3 IAG or equivalent

Tools

Word

Outlook

Excel

PowerPoint

Job description

Progression Job Coach

Location: West Bromwich, B70 8GS

Salary: £30,000 plus excellent benefits

Schedule: Permanent, Monday to Friday, 9 to 5pm, 37.5 hours per week

Ready to impact a better future?

As a Progression Job Coach in our Employment, Skills and Enterprise team, you’ll work directly with Participants on the Restart scheme to help them overcome barriers and move into sustainable employment. Your work will have a direct, positive impact on individuals, communities and their future prospects.

You’ll empower people to build confidence, develop practical skills and navigate their way into work. You’ll do this by tailoring support to each person's needs, creating an environment grounded in trust, care and purposeful coaching so they can progress with confidence.

What you’ll do as a Progression Job Coach

• Deliver personal performance targets, Key Performance Indicators and Customer Service Standards.
• Assess Participants’ pre employment needs and develop personalised action plans that support their journey into sustainable work.
• Coach a caseload of Participants using a range of strategies that build their confidence, skills and readiness for employment.
• Provide practical support such as CV writing, application guidance, interview preparation and job search support.
• Engage with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
• Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
• Maintain accurate, detailed records of all Participant activity.
• Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
• Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
• Carry out any other duties aligned to the responsibility level of the post.

Does this sound like you?

• Experience coaching, influencing and supporting people through positive change
• A genuine passion for helping Participants grow and succeed
• Experience in Information, Advice and Guidance (IAG), teaching or the employability sector
• Experience working in a performance driven environment
• A Level 3 IAG, education or equivalent qualification, or the willingness to work towards one
• Strong knowledge of local labour markets and recruitment practices
• Confident IT skills across Word, Outlook, Excel and PowerPoint
• Excellent communication and interpersonal skills, with the ability to collaborate across teams
• Strong organisational skills, with the ability to prioritise and manage your own workload
• High standards of accuracy, quality and integrity

Vetting and checks:

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together.