Progress Coach

Telford College; Telford; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Telford College is seeking a Progress Coach to deliver dedicated coaching for a designated caseload and to work with academic tutors to support learning journeys and successful course completion.

You will monitor progress, engage students individually, build strong relationships across the College, and contribute to curriculum development and progression to further study and employment. This is a term-time, 39-week, permanent position.

Qualifications

• Hold a Level 3 Certificate in Advice and Guidance or commit to achieving one.
• Hold Level 2 Mental Health qualification for CYPM or commit to achieving it.
• Hold Level 2 Understanding Autism qualification or commit to achieving it.
• Level 2 Maths and English GCSE (or equivalent) or be willing to attain with College support.

Responsibilities

• Manage an assigned caseload of students to ensure progression and completion.
• Provide information, advice and guidance to support learner progression across levels.
• Establish initial caseload at start of each academic year for induction.
• One-to-one engagement to help achieve targets set in reviews or interventions.
• Develop professional relationships with students and teaching staff; attend course team meetings.
• Collaborate with Student Services to maximise student success.
• Work with colleagues and external stakeholders to enhance curriculum and progression programmes.
• Attend CPD sessions to support professional development and knowledge.
• Develop strong knowledge of the curriculum area.

Skills

Student empathy

Safeguarding knowledge

HE/FE awareness

Curriculum knowledge

Organisation & IT

Diversity & equality

Education

Cert. in Advice & Guidance

Level 2 Mental Health

Level 2 Autism

GCSE Maths & English

Job description

JOB VACANCY

Progress Coach

Home » Progress Coach

• APPLICATION DEADLINE

November 2, 2026

• DEPARTMENT

Health, Early Years and Education

• EMPLOYMENT TYPE

Permanent

37 hours

• SALARY

£22,194.79 Pro Rata

£25,947 FTE

• REPORTING TO

Faculty Director

• VACANCY REFERENCE

VN0249/26

ABOUT THE ROLE

The purpose of this role is to provide dedicated progress coaching and support to a designated caseload of students, working collaboratively with academic tutors to ensure a positive and successful learning journey. The postholder will monitor student progress, performance, engagement and achievement, identifying barriers to learning and providing timely guidance and support to help students reach their full potential. Through effective communication, proactive intervention and a student-centred approach, the role will contribute to successful course completion, improved outcomes and an excellent overall learning experience.

This is a term time role, working 39 weeks.

KEY RESPONSIBILITIES

• Manage an assigned caseload of students, as determined by the Faculty Director, to ensure the successful progression and completion of their studies
• Provide information, advice, and guidance to support learner progression across different levels, enabling students to achieve their educational objectives.
• Assume responsibility for establishing the initial caseload at the start of each academic year, including students on six-week contracts, Kings Trust (KT) progressors, and those with Education, Health and Care Plans (EHCP) or High Needs (HN), ensuring a successful induction during the initial weeks.
• Engage with students on a one-to-one basis to facilitate achievement of specific targets set by staff during academic reviews or positive behaviour support interventions.
• Develop effective professional relationships with students and teaching staff, working within the College’s professional boundaries.Attend course team meetings.
• Work closely with Student Services staff to maximise student success.
• Work collaboratively with colleagues, managers and external stakeholders to enhance the existing curriculum and develop new learning programmes focused on progression to further study and employment.
• Attend regular meetings and internal/external CPD sessions to support development, professional development, professional knowledge, skills and abilities.
• Develop an excellent working knowledge of the curriculum area.

SKILLS, KNOWLEDGE & EXPERTISE

• Awareness of, and empathy with, the needs of students
• Knowledge of safeguarding issues in education or willingness to undertake training
• Knowledge of current developments and issues in further and higher education or willingness to undertake training
• Understanding and/or experience of aspects of the tutorial curriculum and outcomes for learners, including career learning and employability, health and wellbeing, internet safety
• Excellent organisation and IT skills and ability to prioritise own workload
• An understanding of and commitment to diversity and equality of opportunity

QUALIFICATIONS & TRAINING

• Hold a Level 3 Certificate in Advice and Guidance or have a firm commitment to achieve one
• Hold a Level 2 Children and Young People’s Mental Health qualification or have a firm commitment to achieve one
• Hold a Level 2 Understanding Autism qualification or have a firm commitment to achieve one
• Level 2 qualification (GCSE A* – C, or equivalent) in Maths and English or a willingness to attain these qualifications with the support of the College