Programming Support Analyst

JR United Kingdom; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in financial services is seeking a proactive Programming Support Analyst to enhance their Development and Data team. In this dynamic role, you'll support existing systems, develop and maintain programs, and provide user training to optimize system utilization. This position offers a chance to engage with both technical and business audiences, ensuring that solutions meet user expectations. With opportunities for training and development, you'll thrive in a collaborative environment while contributing to innovative financial solutions.

Benefits

22 days holiday + 8 Bank Holidays

Training and development opportunities

Access to a range of financial products

Dress down Fridays

Qualifications

• Proven experience in programming support and system maintenance.
• Strong understanding of financial services and reporting systems.

Responsibilities

• Gather and document business requirements from MSS and related platforms.
• Develop and maintain programs interfacing with MSS and subsidiary systems.
• Provide user support and training to enhance system understanding.

Skills

Oracle SQL

Microsoft SQL

Unix

C#

Robotic Process Automation (RPA)

Detail-oriented

Problem-solving

Communication Skills

Tools

Datastore DSX

Job description

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My client within financial services, based in the Surrey area, is recruiting a proactive and detail-oriented Programming Support Analyst to join the Development and Data team.

In this role, you will support existing systems including bespoke reporting, SharePoint, MSS (Front Office, Activate, CSR, Frontline), Robotic Process Automation, and Datastore DSX.

• 22 days holiday + 8 Bank Holidays (holiday entitlement increases to 27 days plus 1 additional day per year worked)
• Training and development opportunities
• Access to a range of financial products
• Dress down Fridays

Programming Support Analyst Responsibilities:

• Work closely with users to gather and document business requirements from the MSS system and related platforms.
• Develop and maintain programs interfacing with MSS and subsidiary systems using tools such as Oracle SQL, Microsoft SQL, Unix, C#, RPA, Datastore DSX, and others.
• Test programs thoroughly prior to release to ensure they meet specifications and user expectations.
• Provide user support and training to enhance system understanding and utilization.
• Troubleshoot and resolve software issues with in-house programs and third-party applications.
• Collaborate with the IT Service Desk to resolve Sopra tickets efficiently.

Programming Support Analyst Key Skills & Experience:

• Excellent written and verbal communication skills, able to engage effectively with both technical and business audiences at all levels.
• A proactive, can-do attitude with strong attention to detail.
• Demonstrated problem-solving abilities and organizational skills.
• Ability to work independently and manage multiple tasks.
• A good understanding of the Sopra MSS system.

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