Programming Support Analyst

Gold Group Ltd; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Programming Support Analyst to join their Development and Data team. This role involves supporting existing systems, developing programs using various tools, and providing user support and training. With a focus on collaboration and problem-solving, you will engage with users to gather requirements and ensure systems meet expectations. This is a fantastic opportunity to grow your skills in a dynamic environment while working with cutting-edge technologies. Join a company that values training and development, and enjoy a supportive workplace culture with great benefits.

Benefits

22 days holiday + 8 Bank Holidays

Training and development opportunities

Access to various financial products

Dress down Fridays

Qualifications

• Excellent written and verbal communication skills required.
• Proactive attitude with strong attention to detail is essential.

Responsibilities

• Gather and document business requirements from the MSS system.
• Develop and maintain programs interfacing with MSS and subsidiary systems.
• Provide user support and training to enhance system utilization.

Skills

Oracle SQL

Microsoft SQL

Unix

C#

Robotic Process Automation (RPA)

Communication Skills

Problem-Solving

Organizational Skills

Tools

Sopra MSS

Datastore DSX

Job description

This range is provided by Gold Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Gold Group Ltd

Associate Director - IT & Telecoms - UK, EMEA, APAC

Programming Support Analyst

Location: Surrey

My client within financial services, based in the Surrey area, is recruiting a proactive and detail-oriented Programming Support Analyst to join the Development and Data team.

In this role, you will support existing systems including bespoke reporting, SharePoint, MSS (Front Office, Activate, CSR, Frontline), Robotic Process Automation, and Datastore DSX.

• 22 days holiday + 8 Bank Holidays (Holiday's increase to 27, 1 additional day per year worked)
• Training and development opportunities
• Access to various financial products
• Dress down Fridays

Responsibilities:

• Work closely with users to gather and document business requirements from the MSS system and related platforms.
• Develop and maintain programs interfacing with MSS and subsidiary systems using tools such as Oracle SQL, Microsoft SQL, Unix, C#, RPA, Datastore DSX, and more.
• Test programs thoroughly prior to release, ensuring they meet specifications and user expectations.
• Provide user support and training to help teams better understand and utilize the systems.
• Troubleshoot and resolve software issues with in-house programs and third-party applications.
• Collaborate with the IT Service Desk to resolve Sopra tickets efficiently.

Skills & Experience:

• Excellent written and verbal communication skills, able to engage effectively with both technical and business audiences at all levels.
• A proactive, can-do attitude with strong attention to detail.
• Demonstrated problem-solving abilities and organizational skills.
• Ability to work independently and manage multiple tasks.
• A good understanding of the Sopra MSS system.

Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for an interview. For a copy of our privacy policy, please visit our website.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Information Services

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