Programming Support Analyst

Gold Group Limited; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in financial services is seeking a proactive Programming Support Analyst to join their Development and Data team in Surrey. This role involves supporting existing systems, developing and maintaining programs, and providing user support. The ideal candidate will possess strong problem-solving skills and excellent communication abilities, allowing them to engage effectively with both technical and business audiences. This position offers a collaborative work environment and opportunities for professional growth, making it an exciting opportunity for those looking to make a significant impact in the IT & Telecoms sector.

Benefits

22 days holiday + 8 Bank Holidays

Training and development opportunities

Access to various financial products

Dress down Fridays

Qualifications

• Proactive and detail-oriented with strong problem-solving abilities.
• Excellent communication skills to engage with technical and business audiences.

Responsibilities

• Gather and document business requirements from the MSS system.
• Develop and maintain programs interfacing with MSS and subsidiary systems.
• Provide user support and training for system utilization.

Skills

Oracle SQL

Microsoft SQL

Unix

C#

Robotic Process Automation (RPA)

Problem-solving

Communication Skills

Tools

MSS

Datastore DSX

Job description

Sector: IT & Telecoms Type: Permanent

Contact: Gautam Raval Job Published: 1 day ago

Programming Support Analyst

Location: Surrey

My client within financial services, based in the Surrey area, is recruiting a proactive and detail-oriented Programming Support Analyst to join the Development and Data team.

The role involves supporting existing systems including bespoke reporting, SharePoint, MSS (Front Office, Activate, CSR, Frontline), Robotic Process Automation, and Datastore DSX.

Benefits:

• 22 days holiday + 8 Bank Holidays (Holiday's increase to 27, 1 additional day per year worked)
• Training and development opportunities
• Access to various financial products
• Dress down Fridays

Responsibilities:

• Work closely with users to gather and document business requirements from the MSS system and related platforms.
• Develop and maintain programs interfacing with MSS and subsidiary systems using tools such as Oracle SQL, Microsoft SQL, Unix, C#, RPA, Datastore DSX, and more.
• Test programs thoroughly prior to release, ensuring they meet specifications and user expectations.
• Provide user support and training to help teams better understand and utilize the systems.
• Troubleshoot and resolve software issues with in-house programs and third-party applications.
• Collaborate with the IT Service Desk to resolve Sopra tickets efficiently.

Key Skills & Experience:

• Excellent written and verbal communication skills, able to engage effectively with both technical and business audiences at all levels.
• A proactive, can-do attitude with strong attention to detail.
• Demonstrated problem-solving abilities and organizational skills.
• Ability to work independently and manage multiple tasks.
• A good understanding of the Sopra MSS system.

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