Programme & Student Admin Lead | Hybrid, Growth & Training

Aston University; Birmingham; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Training & development

Annual leave + holidays

Staff discounts

Family-friendly policies

On-site gym & pool

Job summary

Aston University in Birmingham is seeking an experienced Programme and Student Administration Officer to join the Academic Registry team. You will oversee programme operations, assessment and awards processes, ensuring accurate data and smooth progression for students.

The role involves supervising Programme and Student Administration Coordinators, handling complex cases, and driving service improvements while building strong partnerships with academic colleagues.

Qualifications

• Experience supervising or coordinating colleagues in a similar admin environment.
• Experience in Higher Education or other regulated environments.
• Experience handling complex or sensitive cases and applying policies.
• Excellent organisational skills to manage multiple priorities.
• Strong analytical, communication and problem-solving abilities.
• Commitment to delivering high-quality, student-focused services.
• Degree or CPD; knowledge of Tribal SITS advantageous.

Responsibilities

• Oversee day-to-day programme operations and assessment activities.
• Provide supervision and workload coordination for Programme and Student Administration Coordinators.
• Escalate operational issues and complex student cases.
• Coordinate academic processes including Boards of Examiners, progression and awards.
• Ensure data quality, regulatory compliance and customer service.
• Support process improvements and systems development.
• Build relationships with academic colleagues and professional services teams.

Skills

Supervising

Coordination

Organisational skills

Analytical thinking

Communication

Problem-solving

Education

Degree or CPD

Tools

Tribal SITS

Job description

Aston University in Birmingham is seeking an experienced Programme and Student Administration Officer to join the Academic Registry team. You will oversee programme operations, assessment and awards processes, ensuring accurate data and smooth progression for students.

The role involves supervising Programme and Student Administration Coordinators, handling complex cases, and driving service improvements while building strong partnerships with academic colleagues.