Programme Officer

Corehr; London; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading educational institution in London seeks a Programme Officer to join their vibrant team. The role involves providing administrative support for assessment activities across undergraduate and postgraduate programmes, ensuring compliance with regulations, and delivering high-quality service to students and staff. Candidates should possess excellent communication skills, attention to detail, and relevant administrative experience. This full-time position offers an indefinite contract and a competitive salary.

Qualifications

• Excellent communication and presentation skills.
• Previous HE or administrative experience.
• Advanced Excel user with analytical data reporting.

Responsibilities

• Provide administrative support for assessment activities.
• Manage student and staff enquiries and exam delivery.
• Ensure compliance with academic regulations and GDPR.

Skills

Communication

Time Management

Attention to Detail

Decision-Making

Networking

Education

Degree or equivalent

Tools

Microsoft Office

Excel

Job description

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Faculty Education Services provides coordinated services for students, staff & partner providers, enabling the delivery of education through managing quality, programme, placement and assessment administration. We provide dedicated student support that prioritises the student experience to facilitate student success.

The role forms part of the Programme Placement & Assessment Team within Faculty Education Services,providing professional, high-quality service provision in the support of Bioscience education. The Assessment team supports students and academic staff in the delivery and management of the assessment cycle across a large suite of Undergraduate and Postgraduate programmes.

About the role

This is an exciting opportunity to work as a Programme Officer in a busy, vibrant and supportive team within FoLSM. The post holder will provide administrative support and guidance across assessment activity for a large portfolio of undergraduate and postgraduate taught programmes of study.

The Programme Officer is part of a team that delivers a high quality comprehensive and professional service that meets agreed standards and expectations; providing excellent service and support for our students.

The role reports to the Programme Manager, with supervision from Senior Programme Officers to deliveran accurate, compliant and timely service across a range of tasks, including supporting student and staff enquiries, delivery of exams, mark collation and marksheet production, setting up systems for coursework submission, delivery of poster days, supporting processes for mitigating circumstances, appeals and misconduct cases.

The post holder has a responsibility, individually and as part of the team, in ensuring systems, processes and data management are accurate and adhere to regulations, both internal, such as academic regulations and agreed procedures, and externally such as GDPR and information compliance.

The post holder will work with academic and professional services colleagues from across Faculty Education Services, the wider Faculty and the University contributing to our high level service provision and our ethos of continual improvement to delivery.

This is a full time post (35 hours per week) and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

• Excellent communication and presentation skills; demonstrable ability to present information clearly and concisely to diverse audiences
• Excellent time management with the ability to organise and plan effectively across competing priorities
• Excellent attention to detail with methodical, exacting standards of written and numerical accuracy
• Able to manage individual workload while working to deliver shared team service levels and objectives
• Ability to make timely informed decisions, independently resolve problems and identify when to escalate risk
• Ability to form professional networks and contribute positively to supporting change
• Degree or equivalent
• Previous HE or administrative experience
• Excellent IT experience across all Microsoft packages; advanced Excel user and experience of production of analytical data reporting
• Experience of programme governance and delivering professional committee servicing

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit ’ pages.

Interviews are due to be held in early June.

Grade and Salary : £34,179 - £37,546 per annum, including London Weighting Allowance Job ID : 114146

Post Date : 30-Apr-2025 Close Date : 18-May-2025

Contact Person : Natasha Weatherhead Contact Details : [e-mail]

Click on the link(s) below to view documents