Programme Officer

Corehr; London; On-site; GBP 34,000 - 38,000; Full time

Job summary

An established industry player is seeking a Programme Officer to join their education team. This full-time role offers an exciting opportunity to support both students and academic staff, ensuring a seamless experience in Higher Education administration. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple priorities effectively. Join a diverse and inclusive environment where your contributions will make a significant impact on the student lifecycle. This is a fantastic chance to further your career in a dynamic and supportive setting.

Qualifications

• Candidates should possess excellent communication and organisational skills.
• Experience in customer-facing roles and familiarity with student records systems is essential.

Responsibilities

• Support students and staff as the first point of contact for queries.
• Ensure smooth delivery of undergraduate and postgraduate programmes.

Skills

Excellent written and oral communication skills

Excellent organisation and time management

Strong numeracy skills

Excellent working knowledge of Microsoft Office

Detail-oriented and flexible approach

Ability to work with stakeholders

Proactive and independent work

Experience with databases and student records systems

Experience using virtual learning environments

Tools

Microsoft Office

SITS

Website content management systems

Virtual learning environments

Job description

King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.

This role sits within the School of Politics & Economics (SPE) and is based at our Strand campus, home to three inter-disciplinary departments: Department of Political Economy, Department of European and International Studies, and King’s Russia Institute.

The School of Politics & Economics is looking for a Programme Officer to join our education team supporting teaching across the School. The Programme Officer will support students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. They are responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner.

This is a full-time post, and you will be offered an indefinite contract.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

• Excellent written and oral communication skills including the ability to draft documents and correspondence
• Excellent organisation and time management skills and the ability to balance competing priorities under pressure
• Strong numeracy skills and ability to analyse complex numerical data
• Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
• Methodical, detail-oriented and flexible in approach to work, maintaining a high level of accuracy
• Ability to work with a broad range of stakeholders in a professional and assured manner, including experience in a customer-facing environment
• Proactive with the ability to work independently as well as delivering within a team, committed to equality, diversity and professional development
• Experience in the use of databases, student records systems (such as SITS) and website content management systems
• Experience of using virtual learning environments

Full details of the role and the skills and experience required can be found in the attached job description which is provided on the next page.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

This role does not meet the requirements of the Home Office and therefore we are not able to offer sponsorship for candidates who require the right to work in the UK.

Grade and Salary: £34,179 to £37,546 per annum including London Weighting Allowance. Job ID: 112087

Post Date: 03-Apr-2025 Close Date: 20-Apr-2025

Contact Person: Timothy Rogers Contact Details: [e-mail]