Programme Manager: Trauma‑Informed Homeless Support Lead

The Salvation Army; Glasgow; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Salvation Army in Glasgow seeks a Programme Manager on a fixed-term basis to lead a key area of the support programme at Huntershill Court Lifehouse. You will oversee case management, client records and risk management, coordinating with partner agencies to deliver a high-quality, cost-effective service.

You will manage staff development, ensure financial controls, and support clients in managing charges and debt while upholding the Christian ethos of The Salvation Army.

Qualifications

• Experience managing and delivering services for vulnerable people with complex support needs, including holistic assessment, risk assessment and support planning.
• Proven ability to lead, motivate and develop staff teams.
• Good knowledge of homelessness, welfare benefits and housing-related benefits.
• Strong communication, organisational, partnership-working, IT and numerical skills.
• A relevant qualification at level 3+ in Health and Social Care or related field, or willingness to work towards one.
• Ability to work within and promote the Christian ethos and values of The Salvation Army.

Responsibilities

• Lead and develop support staff and oversee day-to-day operations.
• Oversee case management, client records, risk management and multi-agency working.
• Build effective relationships with partner agencies and internal stakeholders.
• Support financial controls and help clients manage charges and debt.

Skills

Staff leadership

Communication

Organisational skills

Partnership working

Numerical skills

Education

Health & Social Care qualification (level 3+)

Tools

Microsoft Office

Client databases

Budget monitoring

Job description

The Salvation Army in Glasgow seeks a Programme Manager on a fixed-term basis to lead a key area of the support programme at Huntershill Court Lifehouse. You will oversee case management, client records and risk management, coordinating with partner agencies to deliver a high-quality, cost-effective service.

You will manage staff development, ensure financial controls, and support clients in managing charges and debt while upholding the Christian ethos of The Salvation Army.