Programme Manager - Management Suite

Imperial Enterprise; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

43 days annual leave

Generous pension schemes

Flexible working policy from day one

On-site leisure facilities

Cycle-to-work scheme

Interest-free season ticket loan

Job summary

Imperial College London—Imperial Business School is seeking a talented individual to join the Management Suite Programme Team to lead the operational delivery of the MSc Strategic Management programme. You will oversee the delivery, analytics, and improvements to the student experience in a hybrid role at South Kensington.

You will manage a Programme Coordinator, work independently and as part of a team, and contribute to strategic and operational improvements while maintaining high service

Qualifications

• Excellent communication and customer service skills.
• Ability to balance multiple deadlines and prioritise effectively.
• Experience delivering smooth operational delivery of a programme.
• Ability to implement change at strategic and operational levels.
• Experience with MS Office and handling large data sets.

Responsibilities

• Lead on the operational delivery of the MSc Strategic Management programme.
• Line manage the Programme Coordinator.
• Coordinate delivery, oversee administrative processes, and improve student experience.
• Provide analytics and insights to inform pedagogical practices and cross-functional teamwork.

Skills

Excellent communication

Customer service oriented

MS Office

Data handling / analytics

Project / event coordination

Change management (strategic & opert)

Team leadership

Tools

MS Office

Job description

Imperial Business School is seeking to appoint a talented and motivated individual to join the Management Suite Programme Team to lead on the operational delivery of the MSc Strategic Management programme. This is one of the largest programmes at the Business School.

What you would be doing

Reporting to the Senior Programme Manager, this is an exciting opportunity to become a key player in a dynamic, supportive, and engaging team supporting MSc students. This role has line management responsibility for a Programme Coordinator.

You will be responsible for coordinating the effective and efficient delivery of our programme, overseeing the operation, review and development of administrative processes.

Flexibility is essential as you strive to meet high standards of service delivery and customer satisfaction, ensuring an exceptional student experience. You will manage all aspects of programme delivery and proactively enhance the student experience by providing useful analytics, insights into pedagogical practices and promoting cross-functional teamwork. Your approach to programme management will focus on improving student experience, fostering innovation and driving continuous quality improvements.

What we are looking for

You should have excellent communication skills and be customer service oriented. You will be comfortable balancing multiple deadlines and prioritising effectively.

You will have a commitment to providing high-quality support and smooth operational delivery of the programme. You will also have the ability to work under pressure, working both independently and within a team.

You should be able to implement change on both a strategic and operational level. Experience in the Higher Education sector would be an advantage, as would an interest in business education and technology. You will need to be an energetic, organised self-starter with strong communication and management skills.

You should have experience working with MS Office and large amounts of data, as well as excellent attention to detail and organisational skills. Experience of managing, supporting, or coordinating projects, activities or events to time and budget is also essential.

What we can offer you

• The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
• Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
• Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
• Interest-free season ticket loan schemes for travel.
• Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing .

We are a friendly and collaborative team, with a passion for providing students and staff with high-quality programme support.

Further information

This is a full time, fixed term position for 12 months based at South Kensington campus (hybrid).

This is a temporary appointment to cover the duties of a member of staff whilst they are on maternity leave. The fixed term tenure given above may change should the member of staff exercise their right to return to work earlier or delay their return to work.

If you require any further details about the role, please contact: Julia Foglia, Senior Programme Manager ( [e-mail] )

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at [e-mail]. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages .

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.