Programme Coordinators

Goldsmiths, University of London; Lewisham; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Agile working environment

22 days annual leave plus six closure/

Bank holidays

Defined benefit pension

Professional development

Wellbeing initiatives

Job summary

Goldsmiths, University of London seeks a Programme Coordinator for the Academic Programme Administration team within the Academic Registry. You will support taught provision, maintain programme knowledge, and collaborate with academic staff to ensure smooth operations and excellent student experience.

The role requires strong organisational and IT skills, excellent communication, and a commitment to continuous improvement and inclusive practices across diverse student groups.

Qualifications

• Experience providing administrative support within higher education or a comparable professional environment.
• Delivery and management of administrative processes that support taught provision.
• Excellent customer service and communication skills with the ability to build positive working relationships.

Responsibilities

• Interpret and apply multiple sets of information and communicate requirements to staff and students clearly.
• Work with academic role holders and professional services teams to ensure excellent student experience and adherence to policies.
• Maintain programme-specific knowledge and act as the primary interface for staff with Registry services.
• Support the smooth operation of academic programmes and continuous improvement initiatives.

Skills

Organisational skills

Planning skills

IT skills

Customer service

Communication skills

Job description

The Academic Registry, headed by the Deputy Academic Registrar, integrates core operational services with active student engagement, information and advice, to enhance the student experience and support students to confidently engage with their University programme. Across the academic lifecycle of students, from pre-arrival to award, the Academic Registry ensures the integrity, consistency and effective administration of academic operations, and compliance with internal and external regulations. It provides a central service for student support and enquiries about their programme and elicits insights for enhancement activity across the University. It works in close partnership with academic staff to support the success of all students on their programmes of study.

The Academic Registry is a key function of the Directorate of Student & Academic Services, which is responsible for ensuring that every student at Goldsmiths has an excellent student experience.

The Academic Programme Administration team supports the successful delivery of Goldsmiths programmes. Working in close collaboration with academic staff, the team supports key student-facing processes and the requirements of specific programmes, such as PSRB-accredited placements. The team also acts as the primary interface for academic staff with Registry services.

About the role

Programme Coordinators ensure the smooth and effective operation of academic programmes. They maintain programme-specific knowledge relevant to student and academic processes and work in close collaboration with academic role holders (such as module convenors and senior tutors) and professional services teams (such as Academic Registry teams, Timetabling, Faculty Operations, etc.) to ensure excellent student experience of the running of their programme, and adherence to University policies and external accreditation requirements. Programme Coordinators interpret and apply multiple sets of information, communicate requirements to staff and students clearly, and work persuasively and effectively with a range of academic role holders., We are seeking a proactive, highly organised and detail-oriented professional with experience providing administrative support within a higher education or comparable professional environment. The successful candidate will have experience delivering and managing administrative processes that support taught provision, while maintaining accurate and reliable records. They will possess excellent customer service and communication skills, with the ability to build positive working relationships, manage expectations, and work collaboratively with students and colleagues. Strong organisational, planning and IT skills are essential, alongside the ability to manage competing priorities and learn new systems and processes quickly. The successful candidate will also demonstrate a commitment to continuous improvement, teamwork, professional development, and promoting an inclusive environment for students and staff from diverse backgrounds.

What makes Goldsmiths unique?

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the department

The Academic Programme Administration team is situated within Goldsmiths Academic Registry.

We have generous benefits - an agile working environment, 22 days' annual leave plus six paid closure days (four at Christmas and two at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club, staff networks and creative writing classes.