Programme Coordinator

Goldsmiths University; Lewisham; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

22 days annual leave

Six closure days

Bank holidays

Defined benefit pension

Professional development

Wellbeing initiatives

Résumé du poste

Goldsmiths, University of London is recruiting Programme Coordinators to support the Academic Programme Administration team within the Academic Registry. You will ensure smooth operation of taught programmes, maintain programme-specific knowledge, and work with module convenors, senior tutors, and professional services to deliver a strong student experience.

You will interpret and apply information, communicate requirements clearly, and contribute to continuous improvement, while upholding

Qualifications

• Proactive, highly organised and detail oriented.
• Experience providing administrative support within higher education or comparable professional environment.
• Experience delivering and managing administrative processes that support taught provision.
• Excellent customer service and communication skills.
• Strong organisational, planning and IT skills, with ability to learn new systems.

Responsabilités

• Ensure the smooth and effective operation of academic programmes.
• Maintain programme-specific knowledge relevant to student and academic processes.
• Collaborate with module convenors, senior tutors and professional services teams to support student experience.
• Interpret and apply information, communicate requirements clearly, and work persuasively with academic staff.

Description du poste

Goldsmiths is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the department

The Academic Programme Administration team is situated within Goldsmiths Academic Registry.

The Academic Registry, headed by the Deputy Academic Registrar, integrates core operational services with active student engagement, information and advice, to enhance the student experience and support students to confidently engage with their University programme. Across the academic lifecycle of students, from pre-arrival to award, the Academic Registry ensures the integrity, consistency and effective administration of academic operations, and compliance with internal and external regulations. It provides a central service for student support and enquiries about their programme and elicits insights for enhancement activity across the University. It works in close partnership with academic staff to support the success of all students on their programmes of study.

The Academic Registry is a key function of the Directorate of Student & Academic Services, which is responsible for ensuring that every student at Goldsmiths has an excellent student experience.

The Academic Programme Administration team supports the successful delivery of Goldsmiths programmes. Working in close collaboration with academic staff, the team supports key student-facing processes and the requirements of specific programmes, such as PSRB-accredited placements. The team also acts as the primary interface for academic staff with Registry services.

About the role

Programme Coordinators ensure the smooth and effective operation of academic programmes. They maintain programme-specific knowledge relevant to student and academic processes and work in close collaboration with academic role holders (such as module convenors and senior tutors) and professional services teams (such as Academic Registry teams, Timetabling, Faculty Operations, etc.) to ensure excellent student experience of the running of their programme, and adherence to University policies and external accreditation requirements.

Programme Coordinators interpret and apply multiple sets of information, communicate requirements to staff and students clearly, and work persuasively and effectively with a range of academic role holders.

Please see job description for further details.

About the candidate

We are seeking a proactive, highly organised and detail-oriented professional with experience providing administrative support within a higher education or comparable professional environment. The successful candidate will have experience delivering and managing administrative processes that support taught provision, while maintaining accurate and reliable records. They will possess excellent customer service and communication skills, with the ability to build positive working relationships, manage expectations, and work collaboratively with students and colleagues. Strong organisational, planning and IT skills are essential, alongside the ability to manage competing priorities and learn new systems and processes quickly. The successful candidate will also demonstrate a commitment to continuous improvement, teamwork, professional development, and promoting an inclusive environment for students and staff from diverse backgrounds.

We have generous benefits – an agile working environment, 22 days' annual leave plus six paid closure days (four at Christmas and two at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of wellbeing initiatives such as staff choir, running club, staff networks and creative writing classes.

At Goldsmiths, University of London, Equality, Diversity, and Inclusion shape how we lead, learn, and work. We are committed to building an inclusive and respectful environment, removing barriers and addressing inequalities so that everyone in our community can belong and thrive.

All applicants must evidence their right to work in the UK prior to commencing work with us.