Programme Coordinator UG (70094-0826)

University of Warwick; Coventry; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

University of Warwick’s Warwick Business School Undergraduate Office Service Team seeks a proactive administrator to deliver high-quality customer service and support for undergraduate programmes. You will thrive in a busy environment, bring strong problem-solving skills, and contribute to a learning culture.

The role focuses on accurate information handling, effective teamwork, and continuous service improvement as Warwick completes an ongoing change programme.

Qualifications

• Experience delivering excellent customer service through effective team working.
• Ability to work in a matrix organisational context.
• Well-developed administration skills with a high level of IT literacy and accuracy.

Skills

Customer service

Administration

IT literacy

Teamwork

Job description

• For informal queries, please contact Shawnna Pomeroy (Assistant Programme Manager) at [e-mail]

This role sits with the WBS Undergraduate Office’s Service Team and focuses on providing world‑leading service and high‑quality administrative support for Warwick Business School’s undergraduate programmes.

This is a varied role which involves a wide range of activities across our degree programmes. This is a good opportunity to gain experience in a range of areas, working in a friendly and supportive team with a strong learning and development culture.

This role would be joining the team at an exciting time, during an ongoing programme of change and improvement aimed at maximising our service quality and providing the best possible experience to our students.

About You

Customer skills and a proactive approach are vital. We are looking for individuals who thrive when working in a busy environment, have strong problem‑solving skills and who can adapt to change quickly. If you are passionate about delivering a great service to students, can manage information quickly and accurately, and enjoy working in a team environment then we’d love to hear from you.

You will have experience of delivering excellent customer service through effective team working and be able to demonstrate the ability to work effectively in a matrix organisational context. Evidence of well‑developed administration skills and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and with attention to detail.

For details on the experience and skills required, please refer to the job description attached as a PDF below.

About the Department

The Undergraduate Office manages the WBS Undergraduate degree programmes, from areas such as student services to international mobility to quality assurance and more.

We’re a friendly, professional team which strives to create a supportive environment where everyone can grow, learn, and achieve their best.

Warwick Business School (WBS) is a place where big ideas meet real impact. We’re part of a world‑class university, but we’re more than just our reputation. For nearly 60 years, we’ve been helping people turn ambition into action, equipping them to make a real difference in the world.

Please view our online brochure, specifically created for candidates, to gain further insight into working at Warwick Business School.

About Us

We were the first UK business school to achieve triple accreditation (EQUIS, AMBA, AACSB), and our programmes consistently rank among the best - view all of our rankings here.

But what really sets us apart is how it feels to be here. We’re down to earth, collaborative, and proud to create a place where staff, students and alumni feel at home. We want your time here to be as inspiring as it is rewarding, with the support, trust, and opportunities you need to grow both professionally and personally.

Our Vision

The world needs smart ideas, and the leaders who can bring them to life. Those ideas only matter if they can be put into practice. Our vision is simple: to shape the people and ideas that will define what comes next and ensure they have everything they need to make it happen.

Our CORE Values

We look for this shared commitment in everyone who joins our community. We nurture that mindset every day by creating a workplace where curiosity is encouraged, ideas are shared openly, and everyone has the chance to turn bold thinking into meaningful action.

• Curiosity. We challenge, explore, and create to build a better future.
• Openness. We welcome ideas, feedback, and change to keep moving forward.
• Restlessness. We’re never content to stand still; we keep striving for more.
• Excellence. We hold ourselves to the highest standards in everything we do.

Change Makers

• See the bigger picture. They think beyond themselves, seek out different perspectives, and consider the ripple effect of their actions.
• Challenge the norm. They question the status quo and look for better ways to make a difference.
• Have the drive to deliver. They don’t just imagine change; they put in the work to make it happen.

About the University

We are a world‑leading research‑intensive university founded in 1965. We are ranked 74th in the world and 9th in the UK * Additionally, 92% of our research is rated world‑leading or internationally excellent **

Find out more about us at warwick.ac.uk/about/.

Closing Deadline: Tuesday 1st September 2026 at 11:55pm (UK Time)

What we Offer

We provide a comprehensive range of benefits, including:

• An attractive pension scheme.
• 26 days holiday plus University Christmas closure.
• Generous parental/adoption leave policy.
• Onsite childcare facilities.
• Excellent learning and development opportunities.

We recognise the importance of a healthy work/life balance and offer access to flexible working arrangements.

Where possible, we offer hybrid working arrangements that combine office‑based and remote working. Opportunities for hybrid working will depend on the requirements of the role, business needs of the department and can be discussed during the recruitment process.

For more information, see here.

We are proud to be a Living Wage employer.

Welcome and Diversity

Warwick is committed to fostering a diverse, inclusive and respectful community where everyone can thrive. We welcome applications from all backgrounds, cultures, and communities, and actively encourage candidates from underrepresented groups to apply.

Safeguarding and Welfare

The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.

• Roles involving regulated activity are subject to a Disclosure and Barring Service (DBS) check at the appropriate level, in line with the DBS Code of Practice.
• The University will ensure that anyone subject to a barring order does not undertake any work with the barred group (children and/or adults).
• All employees, volunteers, and partners are expected to share our commitment to safeguarding.

Rehabilitation of Ex‑Offenders

The University will not discriminate against applicants who make a disclosure relating to a conviction.

Disclosures at application stage are only visible to the DBS team, not to hiring panels. This ensures fairness and removes bias from the shortlisting process.

We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.