Program Supervisor: Direct Support Lead (Flexible Schedule)

Maryland Brand; Eriswell; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

401(k) with Employer Match

Employee Recognition Programs

Referral Bonuses

Tickets at Work discounts

Verizon discounts

Job summary

Chimes is seeking a supervisory professional to lead, train, and evaluate direct support staff across our programs. The role focuses on ensuring high-quality support for individuals with intellectual and behavioral challenges, while maintaining regulatory compliance and safe, engaging service delivery.

Ideal candidates have an Associate degree, two years of supervisory experience, and a valid driver’s license. A Bachelor’s degree is preferred.

Qualifications

• Associate degree required; a Bachelor’s degree in a related area preferred.
• Two years of supervisory experience.
• Experience working with persons with intellectual disabilities is a plus.
• Must have a car and an acceptable driving record as determined by the agency’s insurance carrier and policy.

Responsibilities

• Supervises, trains, coaches, disciplines, and evaluates staff.
• Verifies attendance and ensures staff provide active support.
• Ensures adequate staffing and arranges temporary coverage as needed.
• Assesses adaptive equipment needs and refers for appropriate management.
• Maintains materials at shift start and during program hours.
• Documents incidents and applies crisis intervention when needed.
• Develops staff through orientation, training, and ongoing learning.
• Works with the Assistant Director to reduce turnover.
• Inspects areas to ensure contractual specifications are met.
• Ensures compliance with applicable regulations related to persons served.

Skills

Supervisory leadership

Interpersonal skills

Flexible schedule

Driving required

Education

Associate Degree

Bachelor’s degree preferred

Job description

Chimes is seeking a supervisory professional to lead, train, and evaluate direct support staff across our programs. The role focuses on ensuring high-quality support for individuals with intellectual and behavioral challenges, while maintaining regulatory compliance and safe, engaging service delivery.

Ideal candidates have an Associate degree, two years of supervisory experience, and a valid driver’s license. A Bachelor’s degree is preferred.