Program Manager

JR United Kingdom; Ipswich; Remote; GBP 55,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior Project Manager/Programme Manager for a critical role in a retail client's CX implementation project. The position involves leading a team, managing changes, and working on SaaS solutions within a large-scale environment. This role offers remote work with an immediate need for someone to start, initially on a 3-month contract.

Qualifications

• Proven experience in SaaS platforms like Zendesk, CX-One, Calabrio.
• Experience working in a large-scale environment.
• Strong background in project management with a focus on CX.

Responsibilities

• Implement solutions into a large-scale environment using a waterfall delivery model.
• Coordinate a small team of project managers within the CX program.
• Lead change management processes as part of the project.

Skills

Change Management

Project Coordination

SaaS Platforms

Job description

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Peaple Talent has partnered with a key client seeking an immediately available Senior Project Manager/Programme Manager to work on a retail client's CX implementation project.

We are specifically looking for candidates with proven experience in SaaS platforms such as Zendesk, CX-One, Calabrio, among others.

The role involves implementing solutions into a large-scale environment using a waterfall delivery model, where change management is a crucial aspect.

As a programme stream leader, you will coordinate a small team of project managers contributing to the wider CX program.

The position offers remote work and is initially a 3-month contract, with an urgent need for someone to start immediately.