Program Manager

JR United Kingdom; Chesterfield; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector is seeking an immediately available Senior Project Manager/Programme Manager for an urgent 3-month contract. The ideal candidate should have proven experience with SaaS platforms and be capable of leading a project team in implementing customer experience solutions remotely.

Qualifications

• Proven experience working with platforms like Zendesk, CX-One, and Calabrio.
• Experience in a large-scale environment following a waterfall delivery model.
• Strong leadership skills to coordinate a small team.

Responsibilities

• Lead a programme stream, coordinating a team of project managers.
• Implement solutions in a retail client's CX implementation project.
• Manage change effectively within the program.

Skills

Experience with SaaS platforms

Change management

Leadership

Job description

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Peaple Talent has partnered with a key client seeking an immediately available Senior Project Manager/Programme Manager to work on a retail client's CX implementation project.

The ideal candidate will have proven experience working with SaaS platforms such as Zendesk, CX-One, Calabrio, among others.

The role involves implementing solutions in a large-scale environment following a waterfall delivery model, where change management is a crucial aspect.

You will lead a programme stream, coordinating a small team of project managers contributing to the wider CX program.

The position offers remote work and initially is a 3-month contract. This is an urgent requirement, and the client is looking for someone to start immediately.