Program Assistant – 6month Contract

Syracuse University London; Camden Town; On-site; GBP 26,000 - 34,000; Full time

Job summary

Syracuse University London, part of the global Syracuse University network, seeks a full-time, 6-month administrative support role to assist programming and reception teams. The position offers exposure to study abroad operations and student services in a busy center.

The role covers transitions, programming administration, reception duties, and DEIA initiatives, with tasks ranging from data entry and records management to event setup and vendor coordination.

Qualifications

• Bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Outstanding accuracy with administrative details.
• Experience with office platforms (spreadsheets, messaging, email).
• Prior work experience in education or customer service.
• Excellent time and workload management.

Responsibilities

• Assist programming staff with student arrivals, orientations and departures.
• Provide administrative support to Program Office and Reception Team for events.
• Data entry and managing records in the student database.
• Filing, scanning, photocopying and distributing tickets for activities.
• Draft communications and create posters for Program Office activities.
• Order supplies, update forms and respond to emails.
• Support with vendor payments and taking minutes in staff meetings.
• Set up student events and arrange catering.
• Promote a welcoming environment and respond to inquiries professionally.
• Adhere to health, safety and security protocols.
• Assist with rental/room bookings and event execution.
• Support DEIA initiatives and student wellbeing.

Skills

Excellent written and verbal comms

Outstanding accuracy with admin detail

Office platforms experience

Data entry and records management

Time and workload management

Education

Bachelor's degree preferred

Tools

Spreadsheets

Instant Messaging

Email

Job description

Syracuse University London forms part of the global network of study abroad programs overseen and supported by Syracuse University, Syracuse, New York, U.S.A. The Syracuse University London centre hosts around 600 students per year in fall and spring semesters; employs 20 permanent administrative staff members and 60 adjunct faculty members; offers 50-60 Syracuse University-approved courses/modules each term across 35 disciplines; and runs 200+ class field trips and a robust internship program, in addition to an intensive summer session.

This full-time, 6-month contract position provides administrative support to the programming and reception teams. This role draws on a variety of administrative talents and is ideal exposure for a candidate interested in the study abroad sector

Main responsibilities

Transitions and Logistics

• Assist the programming staff as needed in student arrivals, orientations, and departures
• Support the Student Guides (temps) during arrivals
• Support and provide back-up on other aspects of transitions and logistics as needed

Programming Administrative Support

Provide administrative support to Program Office and Reception Team assisting in student events and educational activities. typical tasks may include the following, under direction of programming staff:

• Data entry
• Managing records in the student database
• Filing/Scanning, Photocopying
• Registering students for activities and distributing tickets
• Supporting Program Office staff in making bookings.
• Drafting communications on behalf of Program Office staff
• Creating posters and brochures for Program Office activities
• Ordering supplies, updating forms
• Responding to emails
• Ensuring vendors are paid on time
• Taking minutes in staff meetings and distributing
• Setting up student events and ordering catering

Reception Support

• Promote a welcoming, calm supportive environment to all students, staff and visitors
• Respond to all face-to-face, telephone and email enquiries professionally and timely, referring to other teams and resources when appropriate.
• Support team members with day to reception duties
• Adhere to all health, safety and security protocols/policies
• Assist with and provide a 'hands on' approach with all rental/room bookings and student events.
• Perform security tasks following the center security protocols

Diversity and Inclusion

• Continually develop awareness and knowledge of the ways diversity, equity, inclusion and accessibility shape and impact students' experiences
• Respond supportively and appropriately to all student concerns about experiences relating to DEIA
• Promote DEIA as an essential part of student wellbeing
• Actively support and contribute to DEIA initiatives and activities.

Person specification skills

• Bachelor's degree preferred
• Excellent written and verbal communication skills
• Outstanding accuracy with administrative details
• Experience with office platforms e.g. spreadsheets, instant messaging, email
• Prior work experience in an education, customer service setting
• Excellent time and workload management

Demeanor

• Commitment to high-quality undergraduate student support, wellbeing, and programming
• Ability to respond calmly to urgent or crisis situations
• Sensitivity to students who are struggling or vulnerable
• A passion for student equity, diversity, and inclusion
• A team player with a positive and supportive attitude