Student Engagement Coordinator

Northeastern University London; Greater London; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Private medical insurance

Season ticket loans

Cycle to work scheme

Flexible working

Parental leave opportunities

Job summary

Northeastern University London is seeking a proactive Student Engagement Coordinator to design and deliver a vibrant student life programme across undergraduate, postgraduate and short programmes in London. You will coordinate welcome weeks, trips, and co-curricular activities, while supporting the Students Union and fostering an inclusive learning community.

You will manage event logistics, budgets and communications, collaborate with faculty and programme teams, and work flexible hours

Qualifications

• Undergraduate degree required.
• Experience organising student activities and events.
• Strong knowledge of London cultural and tourism resources.
• Experience in a university/academic setting preferred.
• Experience with international students preferred.
• Experience with U.S. student demographics is a plus.
• Excellent written and interpersonal communications.

Responsibilities

• Plan and deliver welcome weeks, co-curricular and extracurricular activities.
• Coordinate events, excursions, travel arrangements and budgets.
• Liaise with the Students Union and Programme teams.
• Support across all cohorts to ensure inclusive student life provision.
• Recruit, onboard and train student ambassadors.
• Manage administrative duties and communications for the team.

Skills

Undergraduate degree

Event management

London knowledge

University environment experience

International students

American student demographics (desir.)

Written communication

Organisation

Teamwork

Adaptability

IT skills: Excel/Word

Canva

Tools

Excel

Word

Canva

Job description

Benefits

The university supports staff maintaining a good work/life balance, offer flexible working and parental leaveopportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concernsaswell asoptional private medical insurance, season ticket loans andbeingpart of the cycle to work scheme.

Reports to:Programme Manager

The role

The Student Engagement Coordinator will be responsible for delivering a range of student activities to enhance the student experience. They will work across all student cohorts - including mobility, undergraduate, postgraduate and short-programme students - and support with detailed planning, organising, and delivery of welcome weeks, co-curricular and extra-curricular programmes for students across all programmes. The person in this role will help to create a vibrant, inclusive learning community that contributes to the overall experience and success of students during their time in London.

This position's responsibilities include but are not limited to: supporting and organising welcome events, organising airport pickups, coordinating programme activities such as excursions and trips, co-curricular support, supporting events that underpin academic programmes, collaborating with the Student Union, travel arrangement, catering, detailed itineraries and budget management

Duties and Responsibilities:

Welcome & Orientation

• Supporting the Student Engagement team in arranging and running welcome week in September, January and Summer. This includes working collaboratively across all departments, creating schedules, preparing and delivering presentations, researching venues, organising catering, preparing orientation materials and packs, collecting and reviewing health and safety procedures for all locations, creating risk assessments etc.
• Support on airport arrivals and departures with pickups and drop offs which may include work over weekends and evenings.

Student Programming & Events

• Design and coordinate regular student programming activities including on and off campus events, day trips, and all associated logistics, ensuring provision is relevant and accessible to students across all cohorts.
• Plan and support events that connect to and enhance academic programmes, working closely with Programme teams and faculty to align co-curricular activity with programme goals.
• Work with the global network teams to develop and deliver the traditions and pillars of the London Scholars programme
• Attendance at extra-curricular and co-curricular events, including events at the weekend and in the evenings.
• Contribute to a calendar of annual social and cultural events in collaboration with other departments, such as the Events Team.

Student Union Liaison

• Act as a key point of contact between the Student Engagement team and the Student Union, supporting collaborative planning and delivery of student-led initiatives and events.
• Support the Student Union in communicating and promoting activities to the wider student body, ensuring students across all cohorts are engaged and represented.
• Attend relevant Student Union meetings as required, feeding back to the Student Engagement team and relevant stakeholders.

Cross-Cohort Student Engagement

• Work across all student cohorts - including undergraduate, postgraduate and short summer programme students - to ensure that student life provision is inclusive and appropriately tailored.
• Be a resource to the university community on cultural awareness, local resources, transport, living in London, etc., ensuring information is relevant to the diverse needs of all student groups.
• Identify and act on opportunities to build community and connection across different student cohorts.

Student Ambassador scheme

• Support the day to day running and coordination of the scheme
• Recruitment, onboarding and training of ambassadors
• Working and managing ambassadors to deliver events and activities

Administration & Communications

• General administrative duties including:
  1. arranging Oyster cards, updating university platforms, creating and maintainingdocuments and Sharepoint / student resources.
  2. Support the Programme Manager in day-to-day tasks and attend and take notes at meetings and/or working group administration. This may also include supporting the Programme Manager in the running of student schemes and operations.
  3. Work with comms manager and team to create Social Media content to promote events, activities and programme newsletter content
  4. Budget management as required. Including, but not limited to tracking budgets, processing invoices and expenses.

Other Duties

• Foster a positive work environment with a good team spirit, with a high-quality student experience at the forefront of all efforts.

• This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

About the University

Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University's global campus network.NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus buildings offer contemporary facilities for students and staff including state of the art audio visual technology in its teaching and meeting spaces.

Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff.

As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass.

Person specification criteria

• Undergraduate degree [D]
• Experience with event management related to student activities that enhanced the student experience [E]
• Strong knowledge of London, cultural and tourist activities, business institutions and networks [E]
• Experience working in a university or academic setting [D]
• Experience living, studying, or working abroad or experience working with international students [D]
• Experience with U.S. student demographic is preferable [D]
• Good written communications and strong interpersonal skills to deal with students and staff at various levels [E]
• Excelled organisation skills and attention to detail and ability to prioritise and work under pressure [E]
• Able to work collaboratively and effectively in a team environment [E]
• Ability to adapt quickly (and positively) to changing demands and priorities [E]
• Excellent IT skills, including Excel and Word [E]
• Knowledge in working with design platforms - e.g. Canva (D)

£34,680 per annum