Professional Services Engineer

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Professional Services Engineer to join their Jersey office. This role involves providing IT support services to clients, both remotely and on-site. You will troubleshoot technical issues related to hardware, software, and networks, ensuring seamless operations. The company fosters a supportive environment that encourages professional development through training and certifications, allowing you to enhance your skills while working closely with a diverse range of clients. If you're passionate about delivering excellent customer service and thrive in a team-oriented setting, this opportunity is perfect for you.

Qualifications

• Experience in providing technical support for hardware and software issues.
• Strong understanding of Microsoft 365 and Azure, with relevant certifications encouraged.

Responsibilities

• Diagnose and resolve desktop, network, and server issues for end users.
• Travel to client locations to troubleshoot and resolve technical problems.
• Document all issues, resolutions, and time spent accurately in the ticketing system.

Skills

Technical Support

Microsoft 365

Azure

Time Management

Communication Skills

Customer Service

Job description

Our client is seeking a dedicated and motivated Professional Services Engineer to join their Jersey office. This team-based role will involve providing IT support services to existing clients, both remotely and on-site. The successful candidate will work closely with clients, troubleshooting and resolving technical issues related to hardware, software, and networks, ensuring seamless system operations. A valid and clean driving licence is required for client site visits, with some regular weekly visits potentially necessary.

Job Duties:

• Diagnose and resolve desktop, network, and server issues for end users
• Install and configure hardware, software, network devices, printers, and scanners
• Travel to client locations to troubleshoot and resolve technical problems
• Respond to incoming support enquiries, logging and managing tickets according to internal support procedures
• Communicate regularly with clients regarding progress on outstanding support tickets
• Work with clients to ensure that product configurations meet their business needs
• Perform daily health checks and preventative maintenance as required
• Support colleagues with escalated tickets and assist in engineering tasks
• Document all issues, resolutions, and time spent accurately in the ticketing system
• Provide a high standard of oral and written communication when interacting with clients
• Assist in the creation of detailed technical documentation
• Follow best practices for the configuration and deployment of software and hardware

Job Requirements:

• Experience in providing technical support, including diagnosing and resolving hardware and software issues
• Strong understanding of Microsoft 365 and Azure, with relevant certifications encouraged
• Excellent time management and organisational skills, with the ability to manage multiple tasks independently
• Ability to build strong working relationships with both clients and colleagues
• Effective communication skills across multiple channels (email, chat, phone)
• Willingness to support and collaborate with team members
• Proactive attitude with a focus on delivering excellent customer service
• Reliable, professional, and presentable in all client interactions

What You'll Love:

Our client offers a supportive and dynamic working environment, where you'll have the opportunity to further your professional development through training and relevant certifications. With a focus on teamwork and customer satisfaction, you will gain valuable experience in IT support while working with a range of clients across various industries.

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