Professional Services Engineer

MSP Talent Bridge Ltd; Reading; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

MSP Talent Bridge Ltd is seeking a Professional Services Engineer to join the delivery team in a hybrid role, split between telecoms installation projects and broader IT/print support. The role involves working across site installations, coordinating with customer IT teams, and contributing to knowledge base on print software.

The position offers field-based work with home, office, and customer site delivery, and requires solid IT systems knowledge and strong communication skills.

Qualifications

• Experience planning and implementing telecoms installations.
• Ability to manage projects from requirements to delivery with customers and accounts.
• Strong IT/network troubleshooting and problem-solving skills.

Responsibilities

• Act as first point of contact for installation planning with customer IT teams.
• Manage your own projects — define requirements, coordinate with account managers and customers, oversee delivery to completion.
• Carry out site surveys and build/implement telecoms installations.
• Support the wider IT stack — diagnose and resolve hardware, software, and network issues.
• Log and track work accurately in the service management system.
• Escalate complex issues to management or specialist teams when needed.
• Contribute to knowledge base documentation around print solution software.

Skills

Strong communication

IT systems knowledge

Customer liaison

Project coordination

Tools

Papercut

MyQ

Optimidoc

Uniflow

Vantage

ServiceNow

Zendesk

Freshdesk

Job description

£37,500 - £40,000 | Bucks, Berks, Oxon, London & the South East | Field-based (Home, Office & Customer Sites)

We're working with a well-established provider in the managed print and telecoms space to find a Professional Services Engineer to join their delivery team.

This is a hybrid technical role split between telecoms installation projects and broader IT/print support — a great fit for someone who enjoys variety and wants to build skills across both disciplines rather than sitting in one lane.

What you'll be doing:

• Acting as first point of contact for installation planning, liaising directly with customer IT teams to build out implementation plans
• Managing your own projects — defining requirements, working with account managers and customers, and overseeing delivery through to completion
• Carrying out site surveys and building/implementing telecoms installations
• Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues
• Logging and tracking work accurately through the service management system
• Escalating complex issues to management or specialist teams where needed
• Contributing to knowledge base documentation, particularly around print solution software

What they're looking for:

• Solid understanding of IT systems — Windows OS, Microsoft 365, Google Workspace, Azure
• Exposure to print solution software such as Papercut, MyQ, Optimidoc, or Uniflow is a strong plus
• Some grounding in telecoms/VOIP
• Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar)
• A genuinely strong communicator — someone who can explain technical things simply to non-technical people
• Organised, self-sufficient, and calm when things get busy