Service & Install Engineer

Prospero Integrated; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Prospero Integrated in NW London is seeking a skilled Service & Install Engineer to provide reactive and preventative support, installations, upgrades and commissioning across customer sites. You will diagnose faults, maintain systems and build strong customer relationships.

The role suits a hands-on engineer with fault-finding expertise, clear communication and the ability to manage priorities while working independently.

Qualifications

• Strong fault-finding and troubleshooting skills.
• Experience delivering reactive and preventative maintenance.
• Installation and commissioning experience.
• Basic networking knowledge.
• Excellent communication and customer service skills.
• Ability to work independently and manage priorities.
• Full UK driving licence.

Responsibilities

• Provide onsite and remote technical support.
• Diagnose and resolve faults across customer environments.
• Deliver preventative maintenance, repairs, and system health checks.
• Take ownership of support incidents through to resolution.
• Install, configure, test, and commission equipment.
• Support technology refresh, upgrade, and expansion projects.
• Complete service reports and maintain accurate documentation.
• Build positive customer relationships and deliver excellent service.
• Ensure all work meets company and customer standards.

Skills

Fault-finding

Troubleshooting

Maintenance

Installation

Networking basics

Customer service

Independent worker

Driving licence

Job description

Service & Install Engineer

Location: NW London

Salary: (£30,000 - £40,000 dependent on experience)

Hours: Full-time, 5 days per week - September 2026 start

Role Overview

We are looking for an experienced Service & Install Engineer to join our clients growing team. You'll provide reactive and preventative support to customers, ensuring systems remain reliable and fully operational, while also supporting installations, upgrades, and commissioning projects.

This role is ideal for a hands-on engineer who enjoys fault-finding, problem-solving, and building strong customer relationships.

Key Responsibilities

• Provide onsite and remote technical support.
• Diagnose and resolve faults across customer environments.
• Deliver preventative maintenance, repairs, and system health checks.
• Take ownership of support incidents through to resolution.
• Install, configure, test, and commission equipment.
• Support technology refresh, upgrade, and expansion projects.
• Complete service reports and maintain accurate documentation.
• Build positive customer relationships and deliver excellent service.
• Ensure all work meets company and customer standards.

Essential Skills & Experience

• Previous experience in a Service, Field Service, or Install Engineer role.
• Strong fault-finding and troubleshooting skills.
• Experience delivering both reactive and preventative maintenance.
• Installation and commissioning experience.
• Basic networking knowledge.
• Excellent communication and customer service skills.
• Ability to work independently and manage priorities.
• Full UK driving licence.

Desirable

• Experience within managed service or SLA-driven environments.
• Knowledge of Microsoft Teams Rooms and meeting room technologies.
• Structured cabling and infrastructure installation experience.
• Relevant industry certifications or manufacturer accreditations.

Personal Attributes

• Professional, reliable, and accountable.
• Proactive with a strong problem-solving mindset.
• Organised and detail-oriented.
• Positive team player with excellent communication skills.