Professional Services Engineer

Elevate Technology Group; Cramlington; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private pension

BUPA health care

Free gym membership

Social events

Job summary

Elevate Technology Group in Cramlington is looking for a Professional Services Engineer / Junior Project Engineer to support senior consultants on various IT infrastructure, cloud, security, and networking projects. The role provides hands-on experience and a clear progression into Technical Consultancy and Pre-Sales Engineering, requiring solid infrastructure knowledge and current roles as a 2nd Line Engineer or similar. Benefits include training for industry certifications, private pension, health care, gym membership, and social events.

Qualifications

• Solid IT infrastructure knowledge.
• Currently working as a 2nd Line Engineer, 3rd Line Engineer, or similar.
• Keen to progress into Professional Services / Project Engineering.

Responsibilities

• Assist in delivery of IT infrastructure and cloud projects.
• Support Windows Server, Active Directory, and Microsoft 365 migrations.
• Gain hands-on experience with VMware and networking solutions.
• Produce technical and project documentation.
• Escalate complex troubleshooting issues.
• Validate solutions with Technical Consultants.
• Develop customer-facing consultancy skills.
• Continue building expertise through training.

Skills

Windows Server & Active Directory

Microsoft 365 / Exchange Online

Networking (switches, firewalls, routers)

Backups & Disaster Recovery (Veeam)

VMware vSphere / Virtualisation

Troubleshooting

Documentation

Customer communication skills

Tools

Veeam

VMware

Job description

Overview

We are a security‑led Managed Service Provider (MSP) seeking a Professional Services Engineer / Junior Project Engineer to join our expanding team. The role supports senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects and offers a clear pathway into Technical Consultancy and Pre‑Sales Engineering.

Key Responsibilities

• Assist in the delivery of IT infrastructure and cloud projects for clients across the UK.
• Support Windows Server, Active Directory, Microsoft 365, and Exchange migrations.
• Gain hands‑on experience with VMware, Veeam, networking and disaster recovery solutions.
• Produce accurate technical and project documentation.
• Act as a point of escalation for troubleshooting complex issues.
• Work closely with Technical Consultants and Pre‑Sales Engineers to validate solutions.
• Develop strong customer‑facing and consultancy skills.
• Continue building expertise through training, certifications and mentoring.

Skills & Experience

• Windows Server & Active Directory.
• Microsoft 365 / Exchange Online (installation, migrations, administration).
• Networking (switches, firewalls, routers).
• Backups & Disaster Recovery – ideally Veeam.
• VMware vSphere / Virtualisation (desirable).
• Strong troubleshooting, documentation and customer communication skills.

Qualifications

This role suits someone with solid IT infrastructure knowledge, currently working as a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer or Infrastructure Support Analyst, who wants to progress into a Professional Services / Project Engineer role.

Benefits

Hands‑on exposure to cloud, infrastructure and security projects; clear progression into Technical Consultancy and Pre‑Sales roles; full training and support to achieve industry certifications (Microsoft, VMware, Veeam); private pension, BUPA health care, free gym membership and social events.

Location: Cramlington, Northumberland – Salary: £30,000 – £35,000 per year.