Professional Services Engineer

Context Recruitment Limited; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

Join a dynamic and innovative CCaaS provider as a Professional Services Engineer specializing in Genesys Cloud. This role offers the chance to work on exciting projects, deploying solutions from start to finish while collaborating with clients to define their needs. Enjoy a flexible working environment that values your expertise and promotes a healthy work-life balance. As the company continues to grow, you'll have the opportunity to develop your skills and advance your career within a supportive team. If you're passionate about technology and client success, this is the perfect opportunity for you.

Qualifications

• Experience in CCaaS and VoIP solution deployments.
• Strong Linux skills for installation and troubleshooting.

Responsibilities

• Involved in end-to-end solution deployment including project planning.
• Act as an escalation point for complex troubleshooting.

Skills

CCaaS / VoIP project work

Genesys Cloud

Client interaction

Low-level solution designs

Linux skills

SIP protocols

Network fundamentals

Job description

Job Description

Professional Services Engineer - Genesys Cloud

Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.

They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work. This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live. You will also act as an escalation point (3rd line) for complex troubleshooting.

This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale. A team environment where your skills and expertise will be valued.

Essential Experience:

• Experience of CCaaS / VoIP project work / solution deployments
• Experience supporting or deploying Genesys Cloud
• Ability to interact with clients/customers - working with them to understand and define requirements.
• Ability to produce low-level solution designs for SME and enterprise level customers.
• Strong Linux skillset - ability to install, configure and troubleshoot Linux.
• Strong understanding of SIP protocols.
• Good understanding of network fundamentals - Routing, Switching and Firewalls

Paying between £55,000-65,000 + benefits depending on experience.

London office - Remote working available.

Candidates must be eligible to work in the United Kingdom.