Professional Services Engineer (UK)

DataCore Software GmbH; High Wycombe; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Professional Services Engineer to join their dynamic team. In this pivotal role, you will be responsible for the deployment and integration of cutting-edge software solutions into customer environments, ensuring alignment with their business needs. Collaborating closely with Project Managers and Dev-Ops engineers, you will leverage your technical expertise to deliver exceptional customer service. This position offers the chance to work with leading names in Media and Entertainment, providing a unique opportunity to grow your skills in a fast-paced environment. If you have a passion for technology and a customer-first mindset, this role is perfect for you!

Qualifications

• 2-5 years of experience in a technical role, preferably customer support.
• Degree in Computer Science or related field is essential.

Responsibilities

• Deploy and integrate systems into customer environments.
• Work with Project Managers for onsite installations and configurations.
• Provide regular updates on project progress and blockers.

Skills

Technical Mind

Spectrum Scale

Networking (Ethernet)

Scripting (bash/Python)

Cloud Computing

Customer Service Orientation

Analytical Skills

Problem Solving

Teamwork

Communication Skills

Education

Degree in Computer Science

2-5 Years Experience

Experience as Customer Support Engineer

Tools

Windows

Linux

Network Infrastructure Tools

Job description

We are looking for a Professional Services Engineer who will help us elevate our world class team of Engineers, drive excellent customer service, and support Pixitmedia‘s software solutions, ensuring alignment between the technical solutions and the business needs.

As Professional Services Engineer, you will be responsible for the deployment and integration of our systems into our customer’s environment. We work with some of the biggest names in Media and Entertainment as well as some of the world’s leading research and HPC institutions.

Your role will require you to become proficient with our product line, and how it can be configured to achieve the customer’s requirements and outcomes. You will work as part of a team supported by Project Managers and Dev-Ops engineers as well as your peers in the Professional Services Team.

Duties:

• Work with the PMs to plan and prepare for the onsite installations
• Either deploy the hardware onsite or work with our channel partners to ensure smooth deployment of the solution
• Integrate the solution into the customer’s ecosystem and configure the workflows to achieve the agreed deliverables and outcomes
• Grow and develop your skills as the product and industry changes
• The nature of the role means that some evening and weekend work is inevitable, this is kept to a minimum.
• Take ownership of the delivery of the project from a technical perspective
• Provide regular operational and management updates on progress and blockers to ensure the timely completion of the project
• Complete the technical documentation (‘as built’) required for our customers and our support team’s consumption

Knowledge, Skills & Abilities:

• A very technical mind, and technical memory
• Strong knowledge in as many of these areas as possible:
• Spectrum Scale (or Lustre, Stornext, BeeGFS or other parallel filesystem)
• Networking (primarily Ethernet)
• Scripting (bash/Python)
• Experience of ‘Cloud’, compute, storage, integration
• Having a Media and Entertainment background would be a huge advantage
• A customer first approach to all engagements
• Strong team work and internal-communication
• Excellent analytical and problem solving skills
• Ability to manage expectations
• Be able to clearly explain issues to others
• Ability to learn

Education / Experience:

• 2-5 years’ experience
• Degree in computer science, software engineering, Information Technology or equivalent related experience
• Previous experience as a customer support engineer is preferred
• Exposure to Windows/Linux installs, configuration, and administration
• A basic knowledge of network infrastructure, services, and toolsets
• Additional European language is a plus
• Apart from core office hours, he/she shares in an on-call rotation for support coverage which includes weekends and holidays
• Must be willing to travel & work evenings, overnights, weekends, holidays with little notice

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to, racking servers into racks).

DataCore Software is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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