Professional Services Engineer

context recruitment; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

An innovative company is seeking a Design & Deployment Engineer to join their rapidly expanding Professional Services team. This role offers the chance to work with cutting-edge CCaaS solutions and open source technology, providing a dynamic and collaborative environment. You will engage in full project lifecycles, from planning to deployment, ensuring client satisfaction through effective communication and technical expertise. With a strong focus on work-life balance and growth opportunities, this position is perfect for those looking to advance their careers in a vibrant organization that values your contributions.

Qualifications

• Experience in CCaaS and VoIP deployment projects.
• Strong Linux skills for installation and troubleshooting.

Responsibilities

• Involved in end-to-end solution deployment and project planning.
• Act as an escalation point for complex troubleshooting.

Skills

CCaaS / VoIP project work

Genesys Cloud

Client interaction

Low-level solution designs

Linux troubleshooting

SIP protocols

Network fundamentals

Job description

Professional Services Engineer - Genesys Cloud

Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team.This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.

They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work.This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live.You will also act as an escalation point (3rd line) for complex troubleshooting.

This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale.A team environment where your skills and expertise will be valued.

Essential Experience:

• Experience of CCaaS / VoIP project work / solution deployments
• Experience supporting or deploying Genesys Cloud
• Ability to interact with clients/customers - working with them to understand and define requirements.
• Ability to produce low-level solution designs for SME and enterprise level customers.
• Strong Linux skillset - ability to install, configure and troubleshoot Linux.
• Strong understanding of SIP protocols.
• Good understanding of network fundamentals - Routing, Switching and Firewalls

Paying between £55,000-65,000 + benefits depending on experience.

London office - Remote working available.

Candidates must be eligible to work in the United Kingdom.