Italian-Speaking SaaS Onboarding Consultant

Guesty; Greater London; Sur place; GBP 45 000 - 60 000; Plein temps

Résumé du poste

A global hospitality technology firm is seeking a Professional Services Consultant who speaks fluent Italian to lead customer onboarding processes and optimize client satisfaction. This role involves building strong customer relationships, conducting product training, and resolving technical issues. Candidates should have over 3 years of experience in a similar role, excellent communication skills, and a strong technical background. Join our dynamic team to grow your career in the fast-paced hospitality tech industry.

Qualifications

• 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer.
• Strong technical acumen and analytical skills.
• Exceptional interpersonal and communication skills.
• Experience owning a project and responsible for its success.
• Friendly, patient, and professional demeanor.

Responsabilités

• Lead the onboarding process with system configuration and user training.
• Build strong relationships with key customers and become their trusted advisor.
• Conduct engaging product training sessions via video conferencing.
• Resolve technical issues and provide timely and efficient solutions.
• Gather customer feedback for continuous improvement.

Connaissances

Interpersonal and communication skills

Problem-solving skills

Proactive attitude

Customer focus

Time management skills

Formation

Degree in a STEM field or relevant technical work experience

Outils

Google Suite

Description du poste

A global hospitality technology firm is seeking a Professional Services Consultant who speaks fluent Italian to lead customer onboarding processes and optimize client satisfaction. This role involves building strong customer relationships, conducting product training, and resolving technical issues. Candidates should have over 3 years of experience in a similar role, excellent communication skills, and a strong technical background. Join our dynamic team to grow your career in the fast-paced hospitality tech industry.