Production Support Engineer

Qube Research & Technologies Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dedicated support engineer to provide high-touch user support for trading operations across EMEA and US markets. This role involves resolving system issues impacting front office trading flows, ensuring the stability of trading platforms, and maintaining databases. The ideal candidate will possess strong scripting skills, particularly in Bash and Python, alongside expertise in Windows and Linux environments. Join a collaborative team that values diversity and promotes a healthy work-life balance while contributing to the success of a leading quantitative investment manager.

Benefits

Healthy work-life balance initiatives

Diversity and inclusion programs

Qualifications

• 2+ years of scripting experience in Bash, Powershell, or Python.
• Minimum 3 years in a support role with excellent problem-solving skills.

Responsibilities

• Provide high-touch user support to the global QRT team.
• Ensure all trading components are operational before trading starts.

Skills

Bash scripting

Powershell scripting

Python scripting

Problem solving

Business analytics

Windows administration

Linux OS experience

Relational database skills

Communication skills

Job description

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT:

• Your core objective will be to provide high-touch user support to the global QRT team which trades across all the major EMEA and US markets.
• Provide prompt user support for investigations & resolution of any system issues impacting front office trading flows.
• Liaise with internal and external teams on a day-to-day basis to provide effective management of the QRT trading infrastructure, resolving issues through to completion.
• Support trading platforms on different OS environments – Windows & Linux (Manual trading application, Algorithmic trading platforms, Exchange/FIX connectivity system, and Risk systems).
• Ensure all trading components are up and running before the start of each trading day and support the release management process ensuring stability of the production environment.
• Provide maintenance and support of static databases and supporting processes.
• Develop tools to continuously improve our ability to monitor the trading environment.
• Evening/weekend support requirements (normally through remote access).

Your present skillset:

• 2+ years of Bash, Command Dos, Powershell or Python scripting experience is essential.
• Minimum 3 years in a support role.
• Excellent problem solving and highly effective business analytics capabilities required.
• Must have a keen focus on ownership of issues and commitment to resolving them.
• Excellent written and oral communication skills are essential.
• Expert Windows desktop and server administration experience is essential.
• High level of Linux OS experience is essential.
• Expert relational database skills (in order of preference: SQL Server, Postgres) are essential.
• Experience of managing the expectations of Front Office traders and senior management is desirable.
• Knowledge of Equities, Futures, Commodities and FX asset classes is an advantage.
• Knowledge of market data feed handlers and execution feeds is an advantage.
• Knowledge of market-making/liquidity provision and algorithmic trading is an advantage.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.