Production Support Engineer

Breed Staffing; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment company is seeking a Production Support Engineer to provide day-to-day technical support for multiple studios across the UK. This on-site position demands a high level of technical skills, effective communication, and the ability to troubleshoot in a fast-paced production environment. The successful candidate will contribute to the team's efficiency by ensuring that all technical needs are met and by continuously improving their knowledge and skills.

Qualifications

• Experience in technical support in a production setting.
• Strong understanding of MAC, Windows, and Linux.
• Ability to manage multiple issues and prioritize tasks.

Responsibilities

• Ensure high-level support for users.
• Communicate IT needs with production teams.
• Stay current with IT responsibilities through learning.

Skills

Technical troubleshooting

MAC support

Windows support

Linux support

Virtual desktop understanding

Problem-solving skills

Time management

Communication skills

Tools

Helpdesk automation tools

Remote management applications

Job description

PRODUCTION SUPPORT ENGINEER

THE ROLE

We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.

Please Note: This is NOT a remote position. The role is on-siteand required to travel to different studio locations.

Responsibilities

• Focus on ensuring a high level of support is maintained for users
• Communicate with production and departmental teams within the studio about their IT needs, and answerquestions
• Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning
  
  

REQUIRED SKILLS AND ABILITIES:

• Experience working in a technical troubleshooting and/or support engineer role in a production setting
• Strong working knowledge of MAC, Windows and Linux support
• Ability to handle multiple issues, prioritizing and effective management of your time
• Understanding for virtual desktop environment and remote desktop technology
• Ability to work in a fast paced production environment
  
  

DESIRED EXPERIENCE

• Previous experience working onsite for film production or animation/VFX
• Experience with helpdesk automation tools, remote management applications
• Extensive analytic, debugging, and problem-solving skills
• Attention to detail, curiosity, and a desire to learn
• Ability to communicate highly technical information to a variety of people, in both verbal and written form
  
  

COMPENSATION

We offer a competitive salary and the opportunity to learn and grow with one of thelargest entertainment companies in the world.

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