Production Support Engineer

Hogarth Worldwide; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Production Support Engineer to provide exceptional support in a hybrid working environment. This role involves maintaining and troubleshooting production systems, collaborating with global teams, and implementing new technologies to enhance workflows. Ideal candidates will possess strong technical skills across various operating systems and have a proactive service attitude. Join a dynamic team that values creativity and innovation, and contribute to exciting projects that shape the future of content production.

Qualifications

• Experience with production workflows for print, digital, and moving image.
• Ability to adapt to new technologies and tools.
• Excellent service attitude and proactive approach.

Responsibilities

• Provide first and second line support to production users.
• Implement and maintain production environments.
• Document standard procedures and project work.

Skills

Excellent communication skills

Problem-solving abilities

Time management

Technical understanding of production workflows

Knowledge of macOS, Windows, and Linux

Scripting knowledge

Education

Relevant technical degree or equivalent experience

Tools

Adobe Creative Suite

Maxon Cinema4D

The Foundry Nuke

Autodesk Maya

Jamf Pro

Microsoft Intune

Job description

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

A Hybrid working model

We have embraced a hybrid working model, which allows our employees to split their time between the office and other locations. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people . Please speak to the Talent Acquisition team to find out more information.

What does a Production Support Engineer do at Hogarth?

As a Production Support Engineer, you will provide first class support to the production users, maintaining and troubleshooting workstations and systems as required, with the aim of providing a stable and fully functioning production environment, either onsite or remotely. You will also be involved in the implementation of new production environments, from workstations to new studios within EMEA. You will play a key part in assessing new technologies to help optimise our end-to-end production workflow.

The role will be required to work on a flexible rota, being available from 9am to 6pm weekdays, including telephone support and regular onsite support at weekends and for other out of hours production work, including any On Call / Rota system that is required.

• Implementation of new production environments - support, maintain, administer and troubleshoot media production equipment and systems,
• Collaborate with the wider global production technology team to ensure working to global operational and security standards.
• Providing first and second line support to the suites
• Document and update documentation on standard procedures
• To complete project work as set by the Production Technology Manager or Lead Engineer
• Provide support and cover for other Production Support Engineers.
• Testing applications on Mac OS, Windows and Linux to confirm they work as expected.
• Patching software against security vulnerabilities and documenting.
• Scripting pre or post installation scripts where necessary for packages.
• Working with System and JAMF Pro admins, to upload and set scope of deployment of packages to Windows and Mac OS systems.

Reporting lines and key stakeholders

This role reports to the Production Technology Manager.

You will work closely with all print, digital and moving image teams.

Requirements

• General "can-do" service attitude, Have a proactive, flexible approach and actively suggest new ideas.
• Excellent time management skills and multi-tasking abilities
• Excellent communication, problem solving and organisational skills
• A flexible attitude to working out of hours when required
• Able to adapt and keep abreast of changes in technology by investigating new systems, techniques and equipment, particularly Adobe technologies.
• Working knowledge of macOS, Windows and Linux operating systems
• Good technical understanding of production workflows for print, digital, moving image, audio as well as colour pipeline, acquisition formats and technical standards.
• Good command line and scripting knowledge
• Knowledge of plugins for above software applications, including but not limited to - Red Giant Complete, Redshift 3D, Arnold Renderer, Keentools Geotracker, NeatVideo, Boris FX Sapphire, Continuum and Mocha Pro, Insydium X-Particles, Chaos Group V-Ray.

It would be great if you had some knowledge of any of the following (but it's not a must!)......

• Knowledge of applications and plugins used by Hogarth Production - Adobe Creative Suite, Maxon Cinema4D, The Foundry Nuke, Autodesk Maya, Mudbox and Flame, Side FX Houdini, Blackmagic DaVinci Resolve.
• Experience of Render farms (software and hardware) and render managers (Deadline etc)
• Experience of software deployment tools including Jamf Pro and Microsoft Intune

#LI-Hybrid #LI-KF1

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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