Production Operations Analyst

William Hill PLC; Leeds; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Rejoignez une équipe dynamique en tant qu'analyste de support de première ligne. Vous serez responsable de la gestion des incidents et de la réponse aux problèmes de sécurité, tout en travaillant au sein d'une équipe passionnée par le sport et la technologie. Les horaires flexibles avec une option de travail hybride vous attendent, offrant ainsi un parfait équilibre entre vie professionnelle et vie personnelle.

Benefits

Congés parentaux de premier ordre

Remises chez des détaillants

Plan de pension et bonus

Outils de bien-être et réduction de salle de sport

Travail hybride

Qualifications

• Expérience antérieure dans un rôle similaire dans un environnement rapide.
• Connaissance des outils de gestion d'administration et de surveillance des systèmes.
• Flexibilité pour couvrir des quarts de travail 24/7.

Responsibilities

• Diagnostiquer et gérer les incidents, assurant un service ininterrompu.
• Utiliser des outils de surveillance pour maintenir toute la pile d'entreprise.
• Rédiger et affiner des livres de procédures pour la réponse aux incidents.

Skills

Passion for IT

Teamwork

Ability to work under pressure

Education

Experience in NOC, SOC, EOC or Service Support

Tools

UNIX

AWS

New Relic

Job description

Be the First Line of Defence. Keep Evoke Tech Secure and Running Smoothly.

At Evoke Tech, we’re the team that never sleeps—literally. As a First Line Support Analyst, you’ll join a tight-knit team of 12 specialists at the heart of our 24/7 operations, responding to both service and security incidents that keep our systems and users safe, online, and supported.

This is more than just IT support—it’s fast-paced, mission-critical, and integral to our business (especially if you love sport as much as we do!).

What you will be doing

• Use a suite of world class monitoring tools, the team have visibility over the entire enterprise stack - from on-premise databases to auto-scaled services in the AWS Cloud.
• Diagnose and triage incidents, apply fixes and engage technical experts to minimize disruption, keeping our customers happy and secure.
• Identify and manager incidents, following up with internal and external customers, owning issues until closure.
• Follow, write and refine incident run books to deliver a first class rehearsed response to both service and security incidents.

Who we are looking for

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:

• Have a passion for IT and experience in a similar role – preferably from a NOC, SOC, EOC or Service Support / Service Management / Infrastructure operations background.
• An awareness or understanding of enterprise class system admin tools would be beneficial – such as UNIX/AWS as well as monitoring tools such as New Relic.
• The ability to work in a fast-paced pressured environment and enjoy teamwork.
• The flexibility to cover shifts over a 24/7 period, including nights, weekend and public holidays.

What we offer

Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer:

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts Discounts at a range of high-street retailers
• Financial Competitive salary, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about evoke

We’re a business that embraces change and progress. With a rich history behind us, we’ve learned a lot and have led the industry in many ways. Now part of evoke, we are marking a new sense of purpose, direction and ambition for the business.

Our culture is all about creating great experiences, for both our customers and our people. You’ll benefit from flexibility and trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play.

We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. By investing in you, we’ll raise our game. Across all that we do, we aim for excellence, encourage creativity, and have fun.

Apply

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

Apply today to kickstart your application with the evoke Family!