Production Leader

ELIS; Swindon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

33 Days Holiday

Company Pension

Employee Assistance Programme

On-site Parking

Private Medical

Life Assurance

Purpose-led career in sustainability

Work with leading hospitality brands

National growth opportunities

Job summary

Elis UK is seeking a hands-on operations leader to run daily activities in hospitality processing centres, ensuring timely delivery of linens, towels and uniforms while maintaining quality and safety standards.

You will drive continuous improvement, coach high-value teams, and adapt resources to seasonal demand, with a focus on KPI achievement and customer satisfaction across national accounts such as hotel and restaurant clients, while upholding ISO and Health & Safety standards.

Qualifications

• Proven production/operational leadership experience in textile, hospitality, or logistics.
• Familiarity with LEAN, Six Sigma, or continuous improvement frameworks.
• Strong communicator and decision-maker, coaching high-value teams.
• IOSH-qualified with solid literacy and numeracy, attention to hygiene.
• Agile, responsive, and able to handle fast-moving operational demands.
• Degree-educated or equivalent operational experience with KPI knowledge.
• Experience managing performance, absence, and KPI targets.

Responsibilities

• Lead daily operations within Elis' hospitality processing centres to ensure timely delivery of linens, towels, and uniforms.
• Manage the production team to meet KPIs, quality metrics, and customer satisfaction targets (low rejects, high OTIF).
• Collaborate with local account managers to support service reliability for national accounts.
• Drive continuous improvement initiatives across operations.
• Maintain Health & Safety compliance and ISO-standard operations in a high-volume setting.
• Adapt resources to urgent hotel and restaurant client needs and seasonal campaigns.

Skills

Operational leadership

LEAN / Six Sigma

People coaching

Hygiene standards

Job description

Swindon

• Swindon
• Full-time
• Permanent

About Elis

About a career with Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do.

We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of. At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme. With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• Lead daily operations within Elis' hospitality processing centres, ensuring timely delivery of linens, towels, and uniforms.
• Manage the production team to meet stringent KPIs, quality metrics, and customer satisfaction targets (under 3% rejects; >98% OTIF).
• Collaborate closely with dedicated local account managers supporting Sky-high service reliability.
• Drive continuous improvement initiatives.
• Maintain Health & Safety compliance and ISO-standard operations in a high-volume, customer-critical environment.
• Adapt and scale resources to accommodate urgent demands from hotel and restaurant clients, supporting national campaigns or seasonal surges.

What We're Looking For

• Proven production/operational leadership experience - ideally in textile, hospitality, or logistics sectors.
• Familiarity with LEAN, Six Sigma, or continuous improvement frameworks.
• Strong communicator and decision-maker, able to coach and develop high-value teams.
• IOSH-qualified with solid literacy/numeracy skills, and a sharp eye for detail and hygiene standards.
• Agile and responsive - a go-getter who thrives amid fast-moving operational demands.
• Preferably degree-educated (or equivalent operational experience), with prior work in performance management and operational KPIs.
• Experience managing performance, absence, and operational KPIs

What We Offer

• 33 Days Holiday
• Company Pension
• Employee Assistance Programme
• On-site Parking
• Private Medical
• Life Assurance
• Purpose-led career in a sustainability-focused, customer-driven organisation
• Work with leading hospitality brands.
• Be part of a national success story with room to grow and lead change
• Competitive package of £31,000.00 salary, bonus, company pension and private healthcare.