Production Assistant

Benchpeg Ltd.; Birmingham; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Flexible working patterns

Private healthcare

Cycle to Work scheme

Eye test vouchers

Parking permit loan

Generous staff discounts on jewellery

Job summary

Mitchel & Co in Birmingham's Jewellery Quarter is seeking a Production Assistant to join our hands-on production team. This role involves supporting customers, production staff, and the wider business with administration, stock control and order processing.

You will need to be highly organised, reliable and a confident communicator, with the ability to manage multiple priorities and work closely with suppliers, workshop staff, and management.

Qualifications

• Experience in administration within production or jewellery environment.
• Comfortable with handling high-value items and maintaining precise records.
• Able to manage multiple priorities and deadlines.

Responsibilities

• Manage customer communication via email and telephone, including orders and diary management.
• Support the workshop and production team with day-to-day administration and WIP tracking.
• Maintain accurate stock and inventory records including diamonds, gemstones and components.
• Carefully document, weigh and check high-value jewellery and components during production.
• Assist with purchasing, supplier orders, stock replenishment and product costings.
• Cross-reference invoices and maintain production records.
• Liaise with suppliers, trade partners and external stakeholders.
• Support website administration, product listings and pricing.

Skills

Highly organised

Strong communication

Numbers & spreadsheets

Detail oriented

Team player

Job description

Production Assistant

Mitchel & Co

Birmingham Jewellery Quarter

Full-time / 35 hours per week

Competitive

Join Our Team

Based in the heart of Birmingham's historic Jewellery Quarter

The Role

We are looking for an enthusiastic, organised and dependable office assistant to join our busy, hands-on Production team. This is a varied role supporting our customers, production team and wider business. The ideal candidate will be a confident people person and all-round team player, with excellent attention to detail, strong organisational skills and the ability to manage multiple priorities.

Key Responsibilities

• Manage customer communication via email and telephone, including orders, records, appointments and diary management.
• Support the workshop and production team with day-to-day administration and work-in-progress tracking.
• Maintain accurate stock and inventory records, including diamonds, gemstones, precious metals and components.
• Carefully document, weigh and check high-value jewellery and components throughout the production process.
• Assist with purchasing, supplier orders, stock replenishment and product costings.
• Cross-reference invoices and maintain accurate financial and production records.
• Liaise with suppliers, trade partners, the Assay Office and other external stakeholders.
• Support website administration, product listings, pricing and online content.
• Handle confidential information professionally and maintain high standards of security.
• Organise office supplies, paperwork, diaries, meetings and general administration.
• Follow company health & safety and security procedures.
• Provide flexible, hands-on support across the business wherever required.

The Ideal Candidate

• Highly organised, reliable and detail-oriented.
• A confident and friendly communicator.
• Comfortable working with numbers, spreadsheets, systems and detailed records.
• Trustworthy and confident handling confidential information and high-value goods.
• Able to manage multiple priorities in a busy environment.
• Proactive, practical and happy to get involved.
• A positive, flexible and supportive team player.
• Professional, personable and someone who genuinely cares about doing a great job.

Hours

35 hours per week

Salary

Salary negotiable depending on experience.

Perks & Benefits

• Competitive salary - negotiable depending on experience
• Flexible working patterns (minimum 20 hours up to full-time)
• Private healthcare
• Cycle to Work scheme
• Eye test vouchers
• Parking permit loan
• Generous staff discounts on jewellery

What's in it for you?

You'll be joining a vibrant, creative, and close-knit team of craftspeople, go-getters and jet-setters. We offer flexibility in working hours, the chance to learn new skills, and the opportunity to grow within the business. With our showroom, office, and workshop all under one roof, and frequent interactions with suppliers, designers, and craftspeople, no two days are the same - and there's never a shortage of steps to track!

About Mitchel & Co

We are an award-winning, family-run jeweller with over 15 years of history and a reputation for excellence, honesty, and craftsmanship. Our in-house workshop is where the magic happens – creating highly technical, bespoke pieces with love and precision. With a loyal client base from across the UK and beyond, we're proud to blend tradition with innovation, right in the buzzing heart of Birmingham's Jewellery Quarter.

Visit us at www.mitchelandco.com