Customer Service & Sales Executive

Benchpeg Ltd.; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

24 days holiday

Bank holidays

Company pension

Health care cash plan

Employee assistance program

Retail discounts

Staff discounts

Eye test vouchers

Flu jabs

Job summary

Weston Beamor, the UK's leading jewellery manufacturer, is seeking a friendly, proactive Customer Service & Sales Executive to join our Hatton Garden team on-site. You’ll be the first point of contact for customers, offering expert advice and guiding them through their buying journey.

Working across Sales, Production and Operations, you’ll log enquiries, process orders, resolve queries promptly and identify sales opportunities.

Qualifications

• Previous experience in a customer service, sales support or customer-facing role.
• Excellent communication skills, both written and verbal.
• Strong relationship-building and customer engagement skills.
• Confident using CRM or customer management systems.
• Good IT skills and experience using Microsoft Office.
• Strong attention to detail and accuracy when processing customer information.
• A proactive approach with excellent problem-solving skills.
• Desirable: Experience within a manufacturing, jewellery or product-based business.
• Desirable: Knowledge of jewellery products and manufacturing processes.
• Desirable: Experience supporting a sales function.
• Desirable: Understanding of stock control or production planning.
• Desirable: Experience handling customer complaints and resolutions.

Responsibilities

• Deliver a high standard of customer service across all customer interactions.
• Accurately log enquiries and process customer orders using internal systems.
• Resolve customer queries and complaints promptly, professionally and empathetically.
• Build positive, long-lasting relationships with customers through excellent communication and support.
• Maintain accurate customer records and ensure high-quality data is captured.
• Act as the voice of the customer by sharing feedback with key stakeholders to improve the customer experience.
• Identify buying opportunities and confidently explain the features and benefits of our products and services.
• Educate customers on jewellery components, manufacturing processes and product suitability.
• Support customers in selecting the most appropriate products for their requirements.
• Assist the Sales team with customer enquiries, quotations, orders and product launches.
• Promote additional products and services where appropriate to maximise sales opportunities.
• Client visits and range planning
• Develop and maintain a strong understanding of our jewellery products and manufacturing capabilities.
• Work collaboratively with Production, Design and other departments to resolve customer issues efficiently.
• Support continuous improvement by identifying opportunities to enhance the customer journey.
• Contribute to maintaining consistently high customer satisfaction levels.

Skills

CRM experience

Customer service

Sales support

Communication

Relationship building

Problem solving

Tools

Microsoft Office

Job description

Customer Service & Sales Executive

Weston Beamor

Leather Lane, Hatton Garden (on site)

Hours 08:30-16:30 Monday to Friday

Location Jewellery Quarter, Birmingham (on site)

Salary range £30,000

Benefits 24 days holiday plus bank holidays, company pension, health care cash plan, employee assistance program, retail discounts, staff discounts, eye test vouchers, flu jabs.

Deliver exceptional service. Build lasting relationships. Help our customers shine.

We are looking for a friendly, proactive Customer Service & Sales Executive to join our Hatton Garden team. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, enjoys building relationships and has a natural ability to identify sales opportunities.

As a Customer Service & Sales Executive, you'll be the first point of contact for many of our customers, providing expert advice, resolving queries and supporting them throughout their buying journey. Working closely with colleagues across Sales, Production and Operations, you'll help ensure every customer receives a professional, knowledgeable and seamless experience.

What you'll be doing

Customer Service

• Deliver a high standard of customer service across all customer interactions.
• Accurately log enquiries and process customer orders using internal systems.
• Resolve customer queries and complaints promptly, professionally and empathetically.
• Build positive, long-lasting relationships with customers through excellent communication and support.
• Maintain accurate customer records and ensure high-quality data is captured.
• Act as the voice of the customer by sharing feedback with key stakeholders to improve the customer experience.

Sales Support

• Identify buying opportunities and confidently explain the features and benefits of our products and services.
• Educate customers on jewellery components, manufacturing processes and product suitability.
• Support customers in selecting the most appropriate products for their requirements.
• Assist the Sales team with customer enquiries, quotations, orders and product launches.
• Promote additional products and services where appropriate to maximise sales opportunities.
• Client visits and range planning

Product Knowledge & Collaboration

• Develop and maintain a strong understanding of our jewellery products and manufacturing capabilities.
• Work collaboratively with Production, Design and other departments to resolve customer issues efficiently.
• Support continuous improvement by identifying opportunities to enhance the customer journey.
• Contribute to maintaining consistently high customer satisfaction levels.

What we're looking for

Essential

• Previous experience in a customer service, sales support or customer-facing role.
• Excellent communication skills, both written and verbal.
• Strong relationship-building and customer engagement skills.
• Confident using CRM or customer management systems.
• Good IT skills and experience using Microsoft Office.
• Strong attention to detail and accuracy when processing customer information.
• A proactive approach with excellent problem-solving skills.

Desirable

• Experience within a manufacturing, jewellery or product-based business.
• Knowledge of jewellery products and manufacturing processes.
• Experience supporting a sales function.
• Understanding of stock control or production planning.
• Experience handling customer complaints and resolutions.

What you'll bring

You’ll be someone who genuinely enjoys helping people and takes pride in delivering exceptional customer experiences. You’ll combine empathy with commercial awareness, recognising opportunities to add value while ensuring customers receive honest, knowledgeable advice. You’ll be resilient, collaborative and confident communicating with colleagues across the business, taking ownership of customer enquiries from start to finish.

About the Company

At Weston Beamor we create high-quality, ethically crafted jewellery that celebrates life's most treasured moments. As the UK's leading jewellery manufacturer, we are proud to create designs that bring joy to special occasions, underpinned by our dedication to exceptional service, quality and innovation.

If you're passionate about customer service, enjoy building relationships and would like to join a business with a proud heritage, a commitment to craftsmanship and an exciting future, we'd love to hear from you.

About Weston Beamor

For more than seven decades, we have had the privilege of collaborating with a diverse array of customers, forging relationships throughout the jewellery industry and beyond. Our passion for quality and commitment to trust have become the cornerstone of our reputation.

www.westonbeamor.com