Product Team Leader

River Island; Stockton-on-Tees; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dynamic Product Team Leader to elevate customer experiences through exceptional visual execution and leadership. In this fast-paced role, you will empower your team, manage store operations, and drive sales performance while fostering a motivating environment. With a commitment to fashion and customer service, you'll utilize your skills to create engaging product placements and maintain operational excellence. This is a fantastic opportunity for those passionate about retail to grow their career in a supportive and progressive environment.

Benefits

50% Staff Discount

Uniform Allowance

Wellbeing Initiatives

Support for Family Setups

Bonus Scheme

Private Pension Plan

Paid Holidays (28 days)

Training and Qualifications Opportunities

Qualifications

• Experience in a supervisory role within retail.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and inspire the store team to enhance customer experience.
• Manage store operations, focusing on service and processes.
• Drive sales and maintain high visual standards.

Skills

Retail Experience

Communication Skills

Team Motivation

Adaptability

Customer Service

Job description

Job Description

We're seeking an energetic and inspiring Product Team Leader (Visual Team Leader) to join our team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an exceptional customer journey and foster a great work environment. You will be an expert in product handling, continuously improving the customer experience through outstanding visual execution and high-quality customer service. Supporting the Product and Commercial Manager, you'll help develop the team, maintain operational standards, and drive sales, KPIs, and team performance.

For more details, please refer to the attached job description at the bottom of this advert.

About The Role

What You’ll Be Doing

• Deliver excellent product placement and create 'wow' wearable outfits.
• Maintain high visual standards with the customer experience as a priority.
• Confidently manage all store operations, including service, people, and processes.
• Support the Commercial/Product Manager in empowering the team to prioritize customer experience.
• Utilize commercial tools effectively to drive business actions.
• Take responsibility for store KPIs such as sales, stock loss, payroll, conversion, customer feedback, and RFID.
• Assist in managing store operations and ensuring health & safety compliance.
• Contribute to developing a motivated, engaged, and valued store team.

You'll Be Perfect If

• You have retail experience, preferably in a supervisory role.
• You are passionate about fashion and stay updated on trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire your team.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products and are committed to creating the best customer journey.

Things To Consider

• Fast-Paced Environment: Adaptability is key in this high-energy role where priorities shift quickly.
• Reporting: Analyzing customer feedback and sales data is essential for continuous improvement.
• Managing People: Emotional intelligence is vital for managing a diverse team.
• Hands-On Role: Be prepared to engage in product movement, floor resets, and physical tasks.
• Weekend Work: Availability to work on weekends, public holidays, and during seasonal peaks is required.
• Deadlines: Strong time management skills are necessary to meet responsibilities and deadlines.

This is a fantastic opportunity to grow your career with us. Our brand is loved, and our team is talented, diverse, and passionate. We offer numerous opportunities for progression and development.

What We Offer

• Generous 50% staff discount and uniform allowance.
• Support for daily expenses through discounts, benefits, and wellbeing initiatives.
• Kindness Cupboards in stores for basic food and hygiene supplies, with support from the Retail Trust.
• Support for various family setups, including enhanced maternity, paternity, adoption, and fertility treatments.
• Give as you earn scheme, 'Giver Island' day, and matched funding.
• Opportunities for progression within Retail and Head Office, with training and qualifications.
• Bonus scheme and private pension plan.
• Paid holidays: 28 days (UK), 30 days (ROI), including Bank Holidays, with options to purchase additional days.