Product Team Leader

River Island; Basildon; On-site; GBP 26,000 - 31,000; Part time

Job summary

River Island seeks a passionate Product Team Leader for their Basildon store. This role involves leading a team to ensure excellent product presentation and customer service while achieving sales and operational targets. The ideal candidate will thrive in a fast-paced environment with strong communication skills and a commitment to delivering exceptional customer journeys.

Benefits

Generous 50% staff discount

Support for daily expenses

Family support benefits

Holiday entitlement: 28 days

Opportunities for progression

Qualifications

• Retail experience, preferably in a supervisory role.
• Passionate about fashion and trend-aware.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and inspire store team to enhance customer experience.
• Manage store operations, including service and processes.
• Drive sales performance through commercial tools.

Skills

Customer Service

Communication

Team Motivation

Adaptability

Job description

Department: Store Management

Location: Basildon Mayflower

Compensation: £26,445 FTE

Description

• Part time: 23.4hrs over 3 days. 7.8hrs per day

We're looking for an energetic and inspiring Product Team Leader to join our team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an exceptional customer journey and create a great work environment. You will be an expert in product handling and will strive to improve the customer experience through excellent visual presentation and high-quality customer service. You will support the Product and Commercial Manager in developing the team and maintaining operational standards, contributing to outstanding sales, KPIs, and high-performing teams.

For more details, see the attached job description at the bottom of this advert.

About The Role

What You’ll Be Doing

• Deliver excellent product placement and engaging wearable outfits.
• Maintain high visual standards with the customer experience at the core of your decisions.
• Confidently duty manage all store operations including service, people, and processes.
• Assist the Commercial/Product Manager in empowering the store team to prioritize customer experience.
• Understand and utilize commercial tools to drive sales and performance.
• Take responsibility for store KPIs such as sales, stock loss, payroll, conversion, and customer feedback.
• Support store operations compliance, including health & safety standards.
• Help develop a motivated and engaged team that feels valued and recognized.

You'll Be Perfect If

• You have retail experience, preferably in a supervisory role.
• You are passionate about fashion and trend-aware.
• You have strong communication and interpersonal skills.
• You can motivate and inspire teams.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products and are committed to delivering the best customer journey!

Things To Consider

• Fast-paced environment requiring adaptability and multitasking.
• Ability to analyze customer feedback and sales data for improvements.
• Strong emotional intelligence for managing diverse teams.
• Hands-on involvement in product movement, floor resets, and physical tasks.
• Weekend and holiday work during busy periods.
• Effective time management to meet deadlines.

This Is For You

We’re a beloved brand with a bright future. Our diverse team loves working together and takes pride in their work. Career progression is available in many directions. This is your starting point at River Island.

What We Offer

• Generous 50% staff discount and uniform allowance.
• Support for daily expenses via Reward Gateway benefits.
• Kindness Cupboards and support from the Retail Trust.
• Family support, including enhanced maternity, paternity, adoption, and fertility benefits.
• Give as you earn scheme, 'Giver Island' day, and matched funding.
• Opportunities for progression and skills development.
• Bonus scheme and private pension plan.
• Holiday entitlement: 28 days (UK), 30 days (ROI), with options to buy additional days.

Keeping You Safe

We are committed to safeguarding all employees and promoting British Values, including democracy, rule of law, liberty, and mutual respect. We value diversity and are an equal opportunity employer, welcoming applications from all backgrounds. Flexible working requests will be considered unless operational needs prevent it.