Product Support Specialist - Robotic & Manual

TN United Kingdom; Redhill; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to provide clinical support and training to healthcare professionals. This role involves on-site guidance during surgical procedures, utilizing proprietary software for planning, and collaborating with sales teams to enhance product awareness. With a focus on customer satisfaction, you'll build strong relationships with surgeons and OR staff, ensuring effective product utilization. If you have a passion for healthcare and a knack for problem-solving, this position offers a dynamic and rewarding environment with significant travel opportunities.

Qualifications

• 2+ years of experience in sales or technical roles in healthcare.
• Strong problem-solving and communication skills essential.

Responsibilities

• Provide clinical product support and training during surgical procedures.
• Assist surgeons with robotic applications and product selection.

Skills

Customer Service Principles

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Tools

Proprietary Software for Pre-Operative Planning

Job description

Product Support Specialist - Robotic & Manual, Redhill

Job Details

Client: [Client details not provided]

Location: Redhill, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 2da3b4d579fb

Job Views: 13

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description

Work Flexibility: Field-based

Provide clinical product support to all end users, including on-site guidance during surgical procedures. Train, conduct in-services, and educate customers on product use. Offer feedback on product design to enhance performance and customer satisfaction.

1. Support surgeons and OR staff with training and technical support for robotic applications, ensuring proper placement and precision.
2. Use proprietary software for pre-operative planning and assist in implant sizing and positioning.
3. Prepare reports on case reviews, services, and recommendations for product and process improvements, maintaining inventory and processing sales orders.
4. Support demonstrations and visits to showcase product value.
5. Train hospital personnel on the use of the RIO System and related products.
6. Report complaints promptly according to quality system requirements.
7. Resolve product issues efficiently for customers.
8. Provide case coverage at unassigned accounts.
9. Assist in sales planning and increase product utilization among surgeons.
10. Build relationships with surgeons and OR staff, promoting clinical benefits.
11. Collaborate with sales and marketing teams to increase product awareness.
12. Manage product orders and inventories, supporting manual and revision cases, and key account management.

Qualifications

• High School diploma; Bachelor's degree preferred in business or a related technical field.
• At least 2 years’ experience in sales or technical roles within healthcare or related industries.
• Knowledge of customer service principles, office technology, and business procedures.
• Strong problem-solving, interpersonal, and communication skills.
• Ability to analyze specifications and assist with product selection.
• Willingness to travel approximately 70% of the time.