Product Support Specialist - Robotic & Manual

TN United Kingdom; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Title: Product Support Specialist - Robotic & Manual, Sutton

Client:

Confidential

Location:

Sutton, United Kingdom

Job Category:

Customer Service

Work Permit:

EU work permit required

Job Reference:

a7d8fce487b8

Job Views:

10

Posted Date:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Work Flexibility: Field-based

The role involves providing clinical product support to end users, including on-site guidance during surgical procedures, training, and customer education. Responsibilities include feedback on product design, supporting surgical teams with robotic applications, preparing pre-operative scans, maintaining equipment and inventory, supporting demonstrations, and assisting in sales growth.

• Train surgeons and OR staff on robotic systems and associated equipment.
• Use proprietary software for pre-operative planning and assist in implant positioning.
• Generate reports on case reviews and service activities, and manage inventory and sales orders.
• Support product demonstrations and customer training programs.
• Handle customer complaints promptly and support product issue resolution.
• Support sales initiatives and build relationships with key surgeons and OR staff.
• Collaborate with sales and marketing teams to increase product awareness.
• Support manual and revision cases, and manage key account relationships.

Qualifications:

• High School diploma; Bachelor’s degree preferred in business or a related technical field.
• 2+ years' experience in sales or technical roles within healthcare or related industries.
• Knowledge of customer service principles, business systems, and office technology.
• Strong problem-solving, communication, and analytical skills.
• Willingness to travel approximately 70% of the time.